Non-existent service

Bree St.: the experience went from too-good-to-be true to being non-existent. I was looking to buy cabinet pulls to match some that I previously purchased at this store. I visited in person, and they said they didn't carry that type any longer. However, they phoned the Sommerset West branch and confirmed that the item was in stock there -- they even said they would arrange with someone from that branch to bring the item home, so that I could collect it much closer to where I live. I was amazed at the excellent service. Of course, I never heard from them again. A few days later, I phoned and was told they would phone back. No further contact since then. Why pretend to do customer service when you don't care?