Shocking customer service

<p>Want to mention the SHOCKING customer service we got at HandBag & Luggage- long story short- bought a bag that was pretty close to pieces after a three month trip - ripped side and wheels stopped rolling  (had to actually carry the 24kg bag on my own)- we took the bag in and they said sorry the bags warranty was over- so then took the bag to another store that fixed it for R600/ then finding out our bag actually is under warranty for 5 years . </p> <p> </p> <p>We went back in and they said no one here would have said that and sent us back and forward to the store that fixed the bag.. To sum up they are not refunding us and never once apologised about giving us the wrong information - we wouldn't have spent that money if we were told the bag was still on warranty.. He then asnwered a phone call. After telling him this is shocking service and I will make sure to let people know about this, he told me I can do so as the shop has been running for 15 years .. Never again</p>