Hanger 5 Pub and Grill

Very poor customer service

I'm disappointed to report that our recent visit to Hanger 5 was marred by poor customer service and an overcharging issue. Despite enjoying the food, we were incorrectly charged for three drinks when we only had one. When we brought this to our waiter Silas attention, he became confrontational and disrespectful towards my wife. When I sought assistance from the manager Aubrey, I was shocked to be told to report the incident at the police station, and he refused to take further action and walked away from me while I was talking and wanted to understand why I got overcharged and the bad attitude from the waiter towards us. Is it not part of the manager duties to assist customer complaints and resolve it? This lack of accountability and poor complaint management has led us to decide that this will be our last visit to Hanger 5. It's unfortunate that a pleasant dining experience was overshadowed by such a negative encounter. I was also told Aubrey is the owner of the establishment.