SH
Steven H
Active since May 2023
6
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0
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Reviews
6 reviews16 months ago
The Accounts Department of Mancosa: A Case Study in Poor Customer Service
As a paying student of Mancosa, pursuing my BBA Honors after completing my BBA, I expect a certain level of service from the institution. Unfortunately, my experiences with the accounts department have been nothing short of disastrous. The most glaring issue is the department's complete unresponsiveness. Phone calls go unanswered, with wait times stretching up to 3 hours. This is not only frustrating but also expensive, considering the airtime wasted on futile attempts to contact them. Emails, website messages, and student app inquiries fare no better, with no response or acknowledgment whatsoever. Obtaining a statement from the accounts department is an impossible task. This is a basic service that any financial institution or business should be able to provide. Yet, Mancosa's accounts department seems incapable of fulfilling this simple request. What is even more galling is that I have made payments, but my marks remain unreleased. This is unacceptable, especially considering that I am a paying customer. It feels as though Mancosa takes its students for granted, providing subpar service while expecting us to continue paying for the privilege. The lack of attention to customer service is shocking, especially considering Mancosa's reputation as a reputable institution of higher learning. The reviews on Hello Peter, a platform that allows customers to rate and review businesses, are scathing. It is clear that I am not the only student who has experienced poor service from the accounts department. It beggars belief that an institution with such a high caliber of staff, including numerous doctors, cannot seem to get its accounts department in order. It is not rocket science to answer phone calls, respond to emails, or provide basic financial statements. To rectify this situation, I urge Mancosa to employ more staff in the accounts department. This would enable them to provide the level of service that paying students like myself expect and deserve. Until then, I fear that Mancosa's reputation will continue to suffer, and students will continue to be treated like second-class citizens.
56 replies
21 months ago
Online shopping is a nightmare
I placed my order online and paid. I got the first delivery, and everything was okay. I waited for the second order and stared to get worried, as it had been almost 7 days. I got a message saying there was no stock and I would get a refund in 5–10 days. Why advertise items that you know are out of stock? Online shopping takes forever to get delivered. Seven days to tell me there is no stock?? It's sick, man
56 replies
24 months ago
Bad service and a *********** manager
I'm disappointed to report that our recent visit to Hanger G5 was marred by poor customer service and an overcharging issue. Despite enjoying the food, we were incorrectly charged for three drinks when we only had one. When we brought this to our waiter Silas attention, he became confrontational and disrespectful towards my wife. When I sought assistance from the manager Aubrey, I was shocked to be told to report the incident at the police station, and he refused to take further action and walked away from me while I was talking and wanted to understand why I got overcharged and the bad attitude from the waiter towards us. Is it not part of the manager duties to assist customer complaints and resolve it? This lack of accountability and poor complaint management has led us to decide that this will be our last visit to Hanger G5. It's unfortunate that a pleasant dining experience was overshadowed by such a negative encounter. I was also told Aubrey is the owner of the establishment.
0 replies
24 months ago
Very poor customer service
I'm disappointed to report that our recent visit to Hanger 5 was marred by poor customer service and an overcharging issue. Despite enjoying the food, we were incorrectly charged for three drinks when we only had one. When we brought this to our waiter Silas attention, he became confrontational and disrespectful towards my wife. When I sought assistance from the manager Aubrey, I was shocked to be told to report the incident at the police station, and he refused to take further action and walked away from me while I was talking and wanted to understand why I got overcharged and the bad attitude from the waiter towards us. Is it not part of the manager duties to assist customer complaints and resolve it? This lack of accountability and poor complaint management has led us to decide that this will be our last visit to Hanger 5. It's unfortunate that a pleasant dining experience was overshadowed by such a negative encounter. I was also told Aubrey is the owner of the establishment.
0 replies
24 months ago
MTN = NO SERVICE!!
Horrible service, no communication, cannot speak to anyone who can help you, you get transferred from department to department without help for very long waiting periods, must be the worst company to deal with when it comes to customer service, rude staff, no response on emails, it is a nightmare!! I have given up on trying to get help. Cancelling my contract and never ever dealing with them again. Incompetence on another level!! Shocking shocking shocking
0 replies
35 months ago
Insurance *****/****
Insurance ****/*****. Got a phone that was ******. A police case was opened and the phone was taken as evidence. Private investigators chasing after the owner. Be very careful. I lost 25 000 rands because of this ****.
0 replies
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1 Star
6 (100%)