Bad service from attorneys

My mother placed herself under administration at hannetjie van der merwe attorneys to consolidate her debts, they promised to help her and agreed on R2500 to be garnished from her forR22000, ever since 2015 until now the amount is still R22000 and they've been deducting money from her since 2015,we tried to go to their offices in Rustenburg and always we've been diverted from pillar to post no one has an explanation of what going on...and now she's going on pension stressed and frustrated.... Pls help I myself I'm also the victim I also placed myself under administration on 2015 paid the amount of R2000 after I finished paying 2019 I received a paid up letter and I was told to pay 1200 to clear my name at ICT and I did that, I was told that my name will be cleared after 20 working days, to date my name appears that I'm under administration and when I call or go to their offices, I'm being told to wait for their call its been 3 years now.