Hannon superlash waterproof mascare

I purchased a Hannon "superlash waterproof mascara" about a year ago in Mossel bay this mascara's cap cracked and caused the mascara to dry up. I sent numerous emails asking refunds/ vouchers as i use other Hannon products as well. i was told it get imported and the contract was cancelled due to poor quality as i was not the only person complaining. but i felt R165.00 is a lot to pay for mascara promised to be so fantastic but yet when you experience a problem you get an answer once or twice - then they probably just ignore/delete your emails. This is unethical to me. unacceptable and gives your company a bad reputation. i am sure they could have approach it differently . thank you Talitha Broodryk