Sales policy is STUPID.

I was looking for a replacement cartridge for my Hansgrohe kitchen sink mixer and decided to go look online. I found the contact for Hansgrohe South Africa agent in Canal Walk and gave them a call. To my surprise I was told that they cannot sell directly to the public and that I have to work via a retailer to purchase replacement cartridge. I was taken aback and annoyed by this and after questioning the agent about it, she had the audacity to end the call without the issue being resolved. I decided to call a retailer and a day later I am still waiting for the price of the replacement part. I think Hansgrohe South Africa's sales policy is STUPID and because of the way I was treated I will be removing all their products from my house. I will not be recommending their products anymore.