TL
Trevor L
Active since Dec 2019
6
Reviews
0
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Reviews
6 reviews40 months ago
Thank you for accommodating us
To Prisca, Lesedi and the rest of the staff at the Mecure Hotel Randburg a big thank you to you for accommodating my family and I after all the mishaps with our accomodation on our recent trip to Johannesburg. Prisca thank you for making our wedding anniversary memorable. I will definitely be back.
0 replies
40 months ago
Booking.com takes ZERO accountability for the accommodation they advertise
We recently went on a five day trip to Johannesburg to take my wife's nephew for football trials. We landed at Lanseria International airport on the morning of the 15th December 2022. We collected our rental vehicle and made our way to the accomodation in Rosebank that we had booked via booking.com. Upon arrival the self catering apartment was not ready for us, so we decided to go to Rosebank Mall and purchased approximately R1000 worth groceries. When we returned to the apartment block we were allowed to check in and we settled for the day. I took a nap because I had long day. My wife woke me at about 18:00 and told me that she had found ****roaches in the bathroom. As the evening went on I realised that this place was infested with ****roaches. I immediately shook out all our baggage and took it back to the car. I phoned the host and let her know about the problem and told her that I will be checking out in the morning and without any questions she agreed to refund me the balance of my money for the other three nights. The next day I again used the booking.com app and started searching for other accomodation. We found an apartment loft but that accomodation was much more expensive. Nevertheless we booked it online and made our way there after we had finished for the day at the football field. As we got closer to accomodation we realised that the area in which the apartment was situated in looked very dodgy and upon arrival I was totally mortified when I saw the surrounding area. I went to the reception and told her that we do not feel safe in this area and won't be staying here tonight. On the booking.com website they post these beautiful pictures of the loft on inside and one strategically taken photograph of the outside area. I sent an email to booking.com stating what I had experienced and that I want my money. The next day I phoned booking.com and I was listed as no show, but said they will speak to the property to try to get my money back. Two days later I got a notification from booking.com saying that I will be refunded but it was only for two nights. I was charged R1700 for a night I never spent at that accomodation. I am now approximately R6000 out of pocket because eventually had to book into a hotel for the rest of my stay and I had to give away the groceries that I had purchased because we had no self-catering facilities. I would like to know why does booking.com NOT take any accountability for these places that they advertise. I will be taking this matter further with the consumer protector because I don't see why I should incur these losses for accomodation that was falsely advertised because if I had seen the surrounding area of the accommodation on the website I would NEVER have booked that accomodation.
0 replies
61 months ago
Dstv Multichoice Incompetence useless bunch
Dstv Multichoice is a useless, incompetent bunch. I will be cancelling my subscription first thing tomorrow morning. My service was disconnected today due to an error on their side. What annoys me is that team leader Amanda Phewa acknowledged the error was on their side and she escalated the issue to the billings department to rectify the problem. Amanda told me it would take between 30 to 60 minutes to resolve. It's 3 hours later and nothing has been resolved. It's obvious that the billings department does not care about customer service. I cannot support an institution that thinks nothing about their clients and are totally arrogant. A R150 in airtime gone because of this issue. To the directors of Dstv you have lost many clients so far and you will lose many more if you don't get your house in order. Listen to your recorded calls to verify my dissatisfaction.
53 replies
66 months ago
99% of their staff are incompetent
I am being harassed over and over again for something that has been settled. I have had it with this incompetent bunch.
56 replies
66 months ago
Sales policy is STUPID.
I was looking for a replacement cartridge for my Hansgrohe kitchen sink mixer and decided to go look online. I found the contact for Hansgrohe South Africa agent in Canal Walk and gave them a call. To my surprise I was told that they cannot sell directly to the public and that I have to work via a retailer to purchase replacement cartridge. I was taken aback and annoyed by this and after questioning the agent about it, she had the audacity to end the call without the issue being resolved. I decided to call a retailer and a day later I am still waiting for the price of the replacement part. I think Hansgrohe South Africa's sales policy is STUPID and because of the way I was treated I will be removing all their products from my house. I will not be recommending their products anymore.
0 replies
77 months ago
Hard earned cash spent and nothing to show.
My wife purchased a fridge at Checkers Hyper at N1 City on the 8th December 2019. The salesperson told my wife that they are getting 10 units in the week of the 9th December 2019 of which 8 units were reserved and there were 2 available. My wife decided to pay to make the payment in full to secure 1 of the 2 remaining fridges. In the week of the 9th of December 2019 the salesperson phoned my wife and told her that the fridge that she had paid for to be reserved had been sold and that she was going to try to get one from KZN as there was stock there. A gentleman by the name of Ryan contacted my wife afterwards and promised her that she would get the fridge before Christmas. She had no further communication from the store until my wife decided to phone the store on the 21st December 2019 to enquire about the fridge. She spoke to an unsympathetic manager namely John who said that the fridges are still being manufactured. He did offer to give her the display fridge, but he only offered to give her a discount on the delivery. Why must she pay the same amount of money for a display unit when she already paid that amount for a brand new fridge. He called her today on the 24th December 2019 to let her know that she won't get the fridge before Christmas and that we looking at mid January for delivery. It is unethical to advertise a sale item, accept a full cash payment to reserve it and have NO STOCK available. I am very annoyed because my wife purchased a brand new fridge in 2019 and now she will have to wait until 2020, when it was supposed to be delivered in the week of the 9th of December 2019. I am appalled by the manner in which this issue was handled.
0 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
5 (83.33333333333333%)