MAKRO FAILING CUSTOMERS

DON’T EVER BUY FROM MAKRO ONLINE IF THEY SAY “COMING FROM A THIRD PARTY”!!! I bought a 3piece luggage/suitcase set on the Makro sight but the cases were coming from a company called “Happy deals”, the suitcases were delivered on Tuesday.. On arrival the box was flimsy and damaged (unfortunately the package had been accepted by someone else, since I was not home).. The box was not properly taped and it was dirty, the suitcases inside were different colours and they were damaged and dirty!! You could see that they sold us old and used suitcases.. Now sadly when I called Makro, I was told to take pictures and email them, then they would have a currier company pick them up and I have to wait + a week to get my refund. Today the currier came to collect the damaged goods and they refused to take the stuff because the box was damaged, yet I couldn’t take back the stuff as Makro is not the ones dispatching it, worst of all the box came in that state..When I called this Happy Deals company to complain, the guy I spoke too had a “programmed” response telling me to contact Makro and went as far as blaming the currier company of damaging the box and the suitcases, which is ridiculous because there’s no way that the currier could’ve placed different colored suitcases and scratched the wheels and dirtied them and put them in the state they were in.. I am very very disappointed in Makro for allowing third party companies to advertise and sell on their website, and deliver used and damaged goods to their customers.. I’m never ever gonna buy from Makro ever again!!!