Unhappy Folk

I booked a booth in person on Sunday 6 July for Saturday 12 July at 4pm. I decided to confirm this - again in person - on the morning of 6 July as I had invited a number of guests. I was then told no such booking existed. The snotty person posing as a manageress, who could barely drag her eyes away from her laptop, told me it was impossible that I had booked "..because I train my staff not to take bookings except online". Humiliating for me to tell my guests that we had no longer had a booking. No reply from their website when I reported this, despite their acknowledging receipt. Not the only restaurant on that stretch, but acts like it is. High-handed, dismissive, abrupt - who needs this?