Horrible service at the Rhino hotel

We booked the Rhino hotel on 29 December 2022 but when we got there the place was not as advertised on their website (it was bad). When we got there they told us that they actually booked us at the Sister hotel which is Sleepy Lion just down the road. When we got their we asked to view the rooms before we actually paid for the booking. Same thing the place was not as advertised on their webiste, they said the place was new but the stove was so old you can see that it wwas used a couple of times; so ask them to cancel the booking because there was not way that we were going to pay that amount for that kind of accommodation. The entrance at the Rhino hotel was shocking, the one couch (yellow one) was so dirty. There were to other couples who also booked in at the same time as us but they went to view the rooms at the Rhino hotel and they came back and demanded a refund (which they received). We left and booked another hotel and later that evenign an amount of R7590 went off my account and they never cancelled the booking as we requested. I started chatting to them on whatsapp and they promised that they would give us the refund but when I followed up a very rude person responded by seeing they never promised me a refund (I have all the conversations on whatsapp). I am not going to leave this matter because I see a lot of people are complaining and the service is poor. I will be sending out health inspectors to go and view the place; the will make the call if the place is up to standard or not. The worst part is the pictures that they advertised; it is a real scam. The only form of communication on their website is a whatsapp number; there is no direct line or email address to contact them.