I was BLATENTLY LIED TO by a harcourts MANAGER

READ THIS BEFORE YOU SIGN with HARCOURTS: I bought a property from Harcourts Morningside in Durban in 2020. The process started off normally. However, once the paperwork was done, I was informed that there were tenants living in the apartment and the estate agent was unsure when they would be moved out. The tenants remained in the apartment for weeks after I was new owner, without my consent. I had no access to an apartment for which I was paying for. The rent due for the tenants was not paid to me for all this time but Harcourts surely knows who this money went to! That's not all- The keys to the apartment were not handed over to me by a Harcourts representative but they were handed over by the tenants. The estate agent Nomfuyo Nako was responsible for the sale and was nowhere to be found on key handover.The apartment was not inspected by Harcourts after the tenants moved out. I had to run after tenants asking for the key to the apartment which I just purchased!! On entering the apartment, we were horrified....There was extensive damage to the property, kitchen cupboards were lying on the floor. Pictures were taken. I am happy to share them with anyone who would like to see thee images. Harcourts then informed us they would pay for the damaged kitchen cupboards as their representative had not done due diligence in terms of key handover as they should have. That was 2020.To this day, I have not received anything from Harcourts, not even an email acknowledging their negligence in this sale. My family have used Harcourts for years and I have some colleagues who recommended Harcourts to me. This was not an experience I was expecting.I am utterly disappointed. I wouldn't want any buyer to go through what I went through with Harcourts Morningside. I have also sent numerous emails to the managers Wayne and Marlene Paola with no replies. I hope this helps someone who is thinking of buying property through Harcourts Morningside. What a terrible experience.