Unhappy Client Communication Poor

on the 12 Feb 2026 we received a notice of Change of rental management from Tergro to Harcourts. On the 20th of Feb 2026 i requested a confirmation letter regarding my deposit amount and the safety thereof, fast forward to the 5th of May 2026 i still have not received any communication except excuses why it is still not done. Today, 8th of May i decided to call the the Harcourts Alberton branch to follow up on my request, i spoke to Lynne Spruit, and she came down on me like a ton of bricks, stating that she cannot help me, only the CEO can type the letter as is the only one who works with the deposits, she was very rude, and talked over me while i was talking, when i could get in a word, i asked to speak to Justin Christison, and Lynne rep**** that he was in a meeting. so i went online to search for this CEO and got a hold of his cellphone number. i phoned him and got exactly the same response, very rude person, does not allow clients to speak, and accused me of being rude when i said the letter could take him 2 minutes. he even yelled at me asking if i know who he was. No sir, i don't know who you are, but your character is poor. He even said that my request is weird, imagine that.