Harcourts
Verified Business
AI Review Summary
Based on recent customer reviews, Harcourts receives predominantly negative feedback across multiple branches. Recurring complaints include poor communication, unresponsive agents, unresolved maintenance issues, and difficulties recovering deposits. Several reviewers from the Klerksdorp branch raised serious concerns about perceived racial discrimination during the application process. Instances of unprofessional agent conduct, including inappropriate behaviour at viewings and false advertising, further damage trust. Positive reviews highlight specific agents such as Razia Kathrada, Sanelisa, and Adri Venter for their professionalism and attentive service, though these experiences appear to be exceptions rather than the norm.
Performance(last 12 months):
0Trustindex Rating
#5Ranked In Real Estate
76 hours 4 minutesAverage Time To Reply
-90 NPSRecommended: Unlikely
Replied to 85% of negative reviews
Typically takes less than 82 hours 41 min to reply
TrustIndex
0
Score
Ranking
#5
in Real Estate
Avg Reply
76 hours 4 minutes
NPS Score
-90
Recommended: Unlikely
Replied to 85% of negative reviews
Typically takes less than 82 hours 41 min to reply
Review Distribution
1.5|37 Reviews
May '25 - Apr '26
5(11.1%)
4(0%)
3(0%)
2(2.8%)
1(86.1%)
5(11.1%)
4(0%)
3(0%)
2(2.8%)
1(86.1%)
Frequently Asked Questions About Harcourts
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
Recent reviews (37)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
ZF
Zimbini F
1 reviews | Active since Jan 2020
11 Mar 2026, 03:57
R11,000 Deposit Dispute – Failure to Provide Inspection Photos, Reports, or Repair Invoices
I rented an apartment in De Velde through an agent named Donita on a 10-month lease. Throughout my stay I had no issues on my side as a tenant, however there were several issues during the tenancy which I was often told to resolve myself. At the beginning of the lease I paid a total deposit of R35,000, with interest expected as per standard rental practice. When my lease ended, a joint exit inspection was conducted. During this inspection the following items were identified: • Painting the unit • Repairing 2 blinds and 1 blackout blind • Garden maintenance • Repairing approximately 8 holes in the wall • Cleaning after repairs These are relatively minor repair items which realistically take about 7 days to complete and should not reasonably exceed approximately R10,000 in actual cost. However, after the repair period passed and I requested my refund, the situation changed significantly. Instead of providing a clear breakdown, I was only refunded R14,000 of the R35,000 deposit. The remaining R21,000 was withheld and described as costs related to “wear and tear.” I strongly dispute this amount. The damages identified during the joint inspection do not appear to justify R21,000 in deductions. I have repeatedly requested transparency regarding the deductions, including: • Inspection photographs showing the condition of the property • A full breakdown of the deductions • Invoices, quotations, or receipts showing the actual repair costs None of this documentation has been provided to me. Communication then became extremely difficult. The agent Donita eventually blocked further communication. I also attempted to contact colleagues within the agency, including Angie and the person presented as Donita’s superior, but my requests have been ignored. What concerns me most is that explanations have changed multiple times and statements have been made that I can factually dispute, which raises serious concerns about the professionalism and transparency of how this matter has been handled. My legal representative is currently disputing R11,000 of the withheld amount, as the damages do not reasonably justify the total deduction being claimed. I am requesting the following: • A full breakdown of the deductions made from the R21,000 • Copies of the inspection reports and photographs • Invoices or receipts showing the actual repair costs • Payment of the remaining balance that cannot be justified by legitimate damages Should this matter remain unresolved, I will proceed with escalation through the Rental Housing Tribunal for formal review of the deductions and the handling of my deposit.
Helpful (0)
|Replies (0)ZF
Zimbini F
1 reviews | Active since Jan 2020
11 Mar 2026, 03:57
R11,000 Deposit Dispute – Failure to Provide Inspection Photos, Reports, or Repair Invoices
I rented an apartment in De Velde through an agent named Donita on a 10-month lease. Throughout my stay I had no issues on my side as a tenant, however there were several issues during the tenancy which I was often told to resolve myself. At the beginning of the lease I paid a total deposit of R35,000, with interest expected as per standard rental practice. When my lease ended, a joint exit inspection was conducted. During this inspection the following items were identified: • Painting the unit • Repairing 2 blinds and 1 blackout blind • Garden maintenance • Repairing approximately 8 holes in the wall • Cleaning after repairs These are relatively minor repair items which realistically take about 7 days to complete and should not reasonably exceed approximately R10,000 in actual cost. However, after the repair period passed and I requested my refund, the situation changed significantly. Instead of providing a clear breakdown, I was only refunded R14,000 of the R35,000 deposit. The remaining R21,000 was withheld and described as costs related to “wear and tear.” I strongly dispute this amount. The damages identified during the joint inspection do not appear to justify R21,000 in deductions. I have repeatedly requested transparency regarding the deductions, including: • Inspection photographs showing the condition of the property • A full breakdown of the deductions • Invoices, quotations, or receipts showing the actual repair costs None of this documentation has been provided to me. Communication then became extremely difficult. The agent Donita eventually blocked further communication. I also attempted to contact colleagues within the agency, including Angie and the person presented as Donita’s superior, but my requests have been ignored. What concerns me most is that explanations have changed multiple times and statements have been made that I can factually dispute, which raises serious concerns about the professionalism and transparency of how this matter has been handled. My legal representative is currently disputing R11,000 of the withheld amount, as the damages do not reasonably justify the total deduction being claimed. I am requesting the following: • A full breakdown of the deductions made from the R21,000 • Copies of the inspection reports and photographs • Invoices or receipts showing the actual repair costs • Payment of the remaining balance that cannot be justified by legitimate damages Should this matter remain unresolved, I will proceed with escalation through the Rental Housing Tribunal for formal review of the deductions and the handling of my deposit.
0
Replies (0)LM
Lehlohonolo M
1 reviews | Active since Jan 2020
6 Mar 2026, 14:17
Bad and ****** customer care.
I Lehlohonolo Mo***eng Isbextremely disappointed and dissatisfied with the service I got from Harcourts Klerksdorp. I tried following up an application of someone I know. I spoke to a lady who works with accounts on Tuesday and she sounded bored and did not want to help. She said she doesn’t know how long it takes to get an answer on a pending application. I feel she treated me by how my accent sounded. She could have just said, sir we don’t accept application from your race.
Helpful (0)
|Replies (0)LM
Lehlohonolo M
1 reviews | Active since Jan 2020
6 Mar 2026, 14:17
Bad and ****** customer care.
I Lehlohonolo Mo***eng Isbextremely disappointed and dissatisfied with the service I got from Harcourts Klerksdorp. I tried following up an application of someone I know. I spoke to a lady who works with accounts on Tuesday and she sounded bored and did not want to help. She said she doesn’t know how long it takes to get an answer on a pending application. I feel she treated me by how my accent sounded. She could have just said, sir we don’t accept application from your race.
0
Replies (0)IB
Ipeleng B
1 reviews | Active since Jan 2020
6 Mar 2026, 13:40
************** AND APPAULING BEHAVIOR FROM HARCOUTS
Am I the only one who is being discriminated against by Harcourt's Management team in KLERKSDORP? I have a good credit record I keep on applying and getting thumbs down from Adele Krugel without any valid explanation. I am starting to believe that Harcourts Management team is ******. If they are listing property that is for whites only, why don't they state that in their advert that. The is no way I can show an interest in three properties and fail to even secure one flat. There is always an excuse when one has to view because they know for sure who they are looking for.
Helpful (0)
|Replies (0)IB
Ipeleng B
1 reviews | Active since Jan 2020
6 Mar 2026, 13:40
************** AND APPAULING BEHAVIOR FROM HARCOUTS
Am I the only one who is being discriminated against by Harcourt's Management team in KLERKSDORP? I have a good credit record I keep on applying and getting thumbs down from Adele Krugel without any valid explanation. I am starting to believe that Harcourts Management team is ******. If they are listing property that is for whites only, why don't they state that in their advert that. The is no way I can show an interest in three properties and fail to even secure one flat. There is always an excuse when one has to view because they know for sure who they are looking for.
0
Replies (0)NS
NS
Ntuthuzelo S
1 reviews | Active since Jan 2020
11 Feb 2026, 09:39
UNFAIR EVICTION INFLUENCED BY ******
INGRID BAARNARD AND LINDA THORPE are very ******s old women and very greedy. they kicked me out of ARUM FIELD ACCOMODATION just because i had a visitor and never wanted to hear me out and threw me to the street like a piece of ****.
Helpful (0)
|Replies (0)NS
Ntuthuzelo S
1 reviews | Active since Jan 2020
11 Feb 2026, 09:39
UNFAIR EVICTION INFLUENCED BY ******
INGRID BAARNARD AND LINDA THORPE are very ******s old women and very greedy. they kicked me out of ARUM FIELD ACCOMODATION just because i had a visitor and never wanted to hear me out and threw me to the street like a piece of ****.
0
Replies (0)NS
Ntuthuzelo S
1 reviews | Active since Jan 2020
7 Feb 2026, 21:36
ILL TREATMENT BY INGRID BARNAARD AND LINDA THORPE FROM HARCOURTS
Your rental Agents by the name of INGRID BARNARD AND THELMA THORPE are very cruel ******s old woman. very inconsiderate. They kicked my out of ARUM FIELD ACCOMODATION knowing very well i have nowhere to go. They claim that the reason they kicked me out is because i did not inform them about my brother visiting. THEY CALL BLACK VISITORS ÏNTRUDERS' which i find it so uncalled for. I HAVE been talking to INGRID BARNAARD Since 2025 talking about the place to rent and she and Thelma Thorpe couldn't even wait for me to finish the month. i was at ARUM FIELD ACCOMODATION IN TABLE VIEW for 2days and on the 3rd day i was there, my little brother visited and INGRID told me to leave immediately calling my brother an INTRUDER. Even jail has visitors. I AM Not going to let this go. i asked for 2months rental and was kicked out after 2days i was there. THESE TWO OLD WOMEN ARE ****** TO THE CORE. i will take this further i swear
Helpful (0)
|Replies (0)NS
Ntuthuzelo S
1 reviews | Active since Jan 2020
7 Feb 2026, 21:36
ILL TREATMENT BY INGRID BARNAARD AND LINDA THORPE FROM HARCOURTS
Your rental Agents by the name of INGRID BARNARD AND THELMA THORPE are very cruel ******s old woman. very inconsiderate. They kicked my out of ARUM FIELD ACCOMODATION knowing very well i have nowhere to go. They claim that the reason they kicked me out is because i did not inform them about my brother visiting. THEY CALL BLACK VISITORS ÏNTRUDERS' which i find it so uncalled for. I HAVE been talking to INGRID BARNAARD Since 2025 talking about the place to rent and she and Thelma Thorpe couldn't even wait for me to finish the month. i was at ARUM FIELD ACCOMODATION IN TABLE VIEW for 2days and on the 3rd day i was there, my little brother visited and INGRID told me to leave immediately calling my brother an INTRUDER. Even jail has visitors. I AM Not going to let this go. i asked for 2months rental and was kicked out after 2days i was there. THESE TWO OLD WOMEN ARE ****** TO THE CORE. i will take this further i swear
0
Replies (0)BR
Belinda R
1 reviews | Active since Jan 2020
21 Jan 2026, 15:24
Factual process
Following me removed review, I only place the facts on which my review is based. I am not slandering the company I am highlighting the facts based on my personal experience to reiterate to other consumers what processes are! Facts 1. I was transparent in my rental application 2. I had to pay R380 application fees although my application was rejected 3. I submitted supporting documents with eloboration in unclear facts to ensure all are known 4. I was positive we would get the property as in I quote the agents words - "please pay the R380 fee as I do not want you to loose the property" 5. I was not the main applicant, although my information was solely used to reject the application. 6. The application was declined and I was told my current rent provision where I stay is insufficient and the value I had put for my current municipal expenses would not suffice. These are the facts on which my review are based. I was told in the agents words - if you have a loan you can not qualify because you then have financial strain. So where should people stay then?
Helpful (0)
|Replies (0)BR
Belinda R
1 reviews | Active since Jan 2020
21 Jan 2026, 15:24
Factual process
Following me removed review, I only place the facts on which my review is based. I am not slandering the company I am highlighting the facts based on my personal experience to reiterate to other consumers what processes are! Facts 1. I was transparent in my rental application 2. I had to pay R380 application fees although my application was rejected 3. I submitted supporting documents with eloboration in unclear facts to ensure all are known 4. I was positive we would get the property as in I quote the agents words - "please pay the R380 fee as I do not want you to loose the property" 5. I was not the main applicant, although my information was solely used to reject the application. 6. The application was declined and I was told my current rent provision where I stay is insufficient and the value I had put for my current municipal expenses would not suffice. These are the facts on which my review are based. I was told in the agents words - if you have a loan you can not qualify because you then have financial strain. So where should people stay then?
0
Replies (0)BR
Belinda R
1 reviews | Active since Jan 2020
20 Jan 2026, 18:40
Piramid schemes making money
We recently app**** for a place to rent. With great excitement we ensured we were.100% transparent on our financial status. Everything was completed, we were told to pay R380,00 to ensure we do not loose the property. We got letters from all the companies we needed to ensure our application is air tight. We disclosed every last detail. Then we were told sorry we could not get the property. We had to submit a load of documents and pay a R380 contract fees. If every family applying for a rental property pays this fee and everything is electronically how much money is made. How convenient is this. Easy money. If you get all the info from experience you should not create false hope and tell potential tenants pay the fee not.to loose the property then you loose it anyways!!!
Helpful (0)
|Replies (0)BR
Belinda R
1 reviews | Active since Jan 2020
20 Jan 2026, 18:40
Piramid schemes making money
We recently app**** for a place to rent. With great excitement we ensured we were.100% transparent on our financial status. Everything was completed, we were told to pay R380,00 to ensure we do not loose the property. We got letters from all the companies we needed to ensure our application is air tight. We disclosed every last detail. Then we were told sorry we could not get the property. We had to submit a load of documents and pay a R380 contract fees. If every family applying for a rental property pays this fee and everything is electronically how much money is made. How convenient is this. Easy money. If you get all the info from experience you should not create false hope and tell potential tenants pay the fee not.to loose the property then you loose it anyways!!!
0
Replies (0)