ZF
Zimbini F
Active since Aug 2024
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2 reviews1 month ago
R11,000 Deposit Dispute – Failure to Provide Inspection Photos, Reports, or Repair Invoices
I rented an apartment in De Velde through an agent named Donita on a 10-month lease. Throughout my stay I had no issues on my side as a tenant, however there were several issues during the tenancy which I was often told to resolve myself. At the beginning of the lease I paid a total deposit of R35,000, with interest expected as per standard rental practice. When my lease ended, a joint exit inspection was conducted. During this inspection the following items were identified: • Painting the unit • Repairing 2 blinds and 1 blackout blind • Garden maintenance • Repairing approximately 8 holes in the wall • Cleaning after repairs These are relatively minor repair items which realistically take about 7 days to complete and should not reasonably exceed approximately R10,000 in actual cost. However, after the repair period passed and I requested my refund, the situation changed significantly. Instead of providing a clear breakdown, I was only refunded R14,000 of the R35,000 deposit. The remaining R21,000 was withheld and described as costs related to “wear and tear.” I strongly dispute this amount. The damages identified during the joint inspection do not appear to justify R21,000 in deductions. I have repeatedly requested transparency regarding the deductions, including: • Inspection photographs showing the condition of the property • A full breakdown of the deductions • Invoices, quotations, or receipts showing the actual repair costs None of this documentation has been provided to me. Communication then became extremely difficult. The agent Donita eventually blocked further communication. I also attempted to contact colleagues within the agency, including Angie and the person presented as Donita’s superior, but my requests have been ignored. What concerns me most is that explanations have changed multiple times and statements have been made that I can factually dispute, which raises serious concerns about the professionalism and transparency of how this matter has been handled. My legal representative is currently disputing R11,000 of the withheld amount, as the damages do not reasonably justify the total deduction being claimed. I am requesting the following: • A full breakdown of the deductions made from the R21,000 • Copies of the inspection reports and photographs • Invoices or receipts showing the actual repair costs • Payment of the remaining balance that cannot be justified by legitimate damages Should this matter remain unresolved, I will proceed with escalation through the Rental Housing Tribunal for formal review of the deductions and the handling of my deposit.
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21 months ago
Tuft crowd management in
I had the worst service of all services. It’s funny how establishments would have unprofessional managers with attitude not knowing who you are. I came as a walk in and my first question was if walk ins were acceptable and I was told yes. I paid everything and left them sketching my rug. I came back and started working on my rug. At some point of frustration I asked them if it so happens they make the rug for me what is the cost. Feeling it was a bit high I said okay it’s fine I’ll carry on n try the rug my self. Bit by bit all the staff was outside due to a mantainance that was now taking place with chemicals used. This was the very first sign of unprofessionalism. No one came to me to say they have a sudden mantainance and ask me properly if I can come back later or when. I am a mother of a 2 month who is breastfeeding. As the smell got worse I got out as I’m concerned about my health in an establishment where a manager feels they have no need to explain what is going on. This was really fun and hurtful because we are the same people who cry jobs ****** when we really need schooling in customer service. I asked for the manager whilst I was outside. I told her I’m concerned with the chemical smell and find it very outrageous that no one cared to inform me of what was happening yet they were all outside. I was asked to come back again . Very unprofessional once again because I don’t see how one would assume I don’t work and have all the time in the world to come finish something that their company has led to the failure of me finishing it. We proceeded our conversation where she said had I don’t the rug half way she would charge me half for them to finish it . I asked them to finish it off and that I will pay the full amount. I did let her know I will leave a bad review for them. With that said it led to more bad attitude from the dolly lady manager. I am a customer and as a establishment I was failed and had my health put at risk as funny enough in our conversation when I told her I was concerned with the smell she told me she wondered how I was still inside when no one said anything. This is really funny I can’t. I told her I’m not happy with everything that was going on and asked for a machine so I can pay n go. She went inside and I assumed she was getting the machine. I waited yet another minutes as she was conversating with another person putting me on hold. I asked one of her staff to let her know I’m waiting on the machine. This is where it gets silly and you see unprofessional. She left the card machine inside only to come respond me if it’s her that will bring the machine to me. I am seriously disappointed and disgusted by this lady attitude at this point. I went it to pay and she tells me if I have a problem she can always refund me. I told her to do so and if so let it be immediate as no one had a problem but her. This prolonged to I can get my refund and I asked them then to continue the rug if I’m not getting my refund immediately. You failed to inform me of a maintenance in your place. You cared not who I am nor my health You refuse to finish the rug And you can’t pay me back immediately This has been the worst. I will still follow up more on this establishment. It is only after I raised my concerns I was told the chemical won’t harm me
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