No customer service and no after market support

Hi I purchased a Toolmate Lathe 12" from Hardware centre on the 21st of September 2019 and then after one year my lathe packed up to be exact 13 October 2020 and contacted a person the next business day 14 October 2020 Kenneth from Hardware centre where he said the warranty is only for one year he advise to contact a gentleman who does repair works for them and Strand Hardware . I guess it's fine but not is not. I took my lathe the following day to the gentleman who does the repair work and he contacted the people who imports the Toolmate machines Strand Hardware. At first there is no parts available etc. The owner at Hardware centre doesn't want to try and help at all. I then purchased a new machine from Adendorff yesterday at my cost.

The second stage I contacted Marius and he also just said it's a year warranty