EJ
Eugene J
Active since Oct 2020
9
Reviews
0
Industries
Reviews
9 reviews7 months ago
Complaint: Poor Customer Service – Mr Woodturner
I have been a loyal customer of Mr Woodturner since 2019, spending well over R100,000 on their products over the years. Recently, I was shocked to receive a message from them stating that they will no longer fulfill any of my future orders. Their reasoning was that I had sent WhatsApp messages after business hours. As a customer who has supported their business so extensively, I find this response unprofessional and extremely disappointing. A business should appreciate and value its long-standing clients, not cut ties over something so minor — especially when those clients have contributed so significantly to their success. I am left with no choice but to share my negative experience, and I strongly encourage potential buyers to consider this before doing business with them.
0 replies
9 months ago
Slegte diens
Goeie dag Martie, Ek het my bestelling op 29 Julie 2025 geplaas en volledig betaal. Ek het verwag dat die pakkie gestuur sou word soos ooreengekom. Nou dat ek my frustrasie uitspreek en sê ek sal die saak by Hello Peter aanmeld, plaas jy ‘n status wat dit laat lyk asof ek verkeerd is. Ek is moeg vir die swak diens wat ek ontvang. Ek verwag dat my bestelling onmiddellik gestuur word en dat ek ‘n bewys van versending ontvang. Indien dit nie gebeur nie, sal ek ongelukkig genoodsaak wees om die saak verder te vat. Groete, Eugene
0 replies
11 months ago
Subject: **** via Courier Message – Urgent Help Needed Dear HelloPeter / The Courier Guy, I was expecting a parcel from Johannesburg to Cape Town via The Courier Guy
Subject: **** via Courier Message – Urgent Help Needed Dear HelloPeter / The Courier Guy, I was expecting a parcel from Johannesburg to Cape Town via The Courier Guy. On delivery day, I got an SMS saying payment was needed before release. I clicked the link and paid, thinking it was legit. Soon after, R5,999 was ****med from my account. I reported it to FNB ***** (Case #2025-3091719). This has been a traumatic experience, and I suspect possible internal involvement or a data leak from The Courier Guy. I’m still waiting on feedback from the bank, but I feel compensation is justified. Name: Eugene Jonker Contact: 064 702 7580 Kind regards, Eugene Jonker
0 replies
18 months ago
Subject: Unacceptable Service from Mr Woodturner and Martie
I am writing to express my dissatisfaction with the service I received from Mr Woodturner and, in particular, from Martie. I placed three orders with them yesterday. The first and third orders were paid for, while the second one was outstanding as I was waiting for payment from my own customer. Unfortunately, I was unable to pay for the second order. However, I was under the impression that the paid orders (one and three) would still be processed and dispatched. To my dismay, I discovered that neither of the paid orders had been shipped because the second order remained unpaid. When I called Martie at Mr Woodturner to clarify the situation, she was extremely rude and dismissive. Her tone was condescending, and her attitude was far from professional. As a paying customer, I expect clear communication and courteous service, not arrogance. I am disappointed with the poor handling of my orders and the unacceptable behavior from Martie. I trust that Mr Woodturner will take appropriate action to improve both their communication and customer service going forward. I hope to see a resolution to this matter. Sincerely, Eugene Jonker
0 replies
23 months ago
Subject: Urgent: Non-Delivery of Order and Unauthorized Charge
Dear Uber Eats Support, I am writing to bring to your urgent attention a serious issue with my recent order. On [insert date], I placed an order through Uber Eats, which was never delivered. Despite this, an amount of R136 was deducted from my account. This situation is unacceptable and has caused significant inconvenience. I request an immediate refund of the R136 that was charged. Failure to resolve this issue promptly will compel me to take further actions, including filing a police report and reporting this transaction to my bank as *****ulent. I trust that Uber Eats values its customers and will address this matter swiftly. Kind regards, Eugene Jonker 0647027580
0 replies
29 months ago
Subject: Unapproved Service and Towing Experience at Eversdal Motors
Subject: Unapproved Service and Towing Experience at Eversdal Motors Best regards, Eugene Jonker 0647027580
0 replies
32 months ago
Order delayed
I placed a order yesterday 29 August 23 and made sure it's before cut off time. And only today my order has been released 30 August 23. I have some orders that was urgent customers expected orders tommorrow 31 August 23. Now I'm only going to received the order tommorrow.
0 replies
43 months ago
Product issues
I order from Mr Woodturner all the time, use to deal with Martie eventually no joy from her. I only deal with the owner Ed. I had a issue due to that I have ordered a product from them and. And my customer returned it to me, I have reported to Ed but he recorded that he turned 150 of them but no issues whatsoever. Then I had to reorder. Because it's not their problem. And further more I ordered another product and Ed said I must return it. I asked on my cost,but no answer whatsoever
0 replies
67 months ago
No customer service and no after market support
Hi I purchased a Toolmate Lathe 12" from Hardware centre on the 21st of September 2019 and then after one year my lathe packed up to be exact 13 October 2020 and contacted a person the next business day 14 October 2020 Kenneth from Hardware centre where he said the warranty is only for one year he advise to contact a gentleman who does repair works for them and Strand Hardware . I guess it's fine but not is not. I took my lathe the following day to the gentleman who does the repair work and he contacted the people who imports the Toolmate machines Strand Hardware. At first there is no parts available etc. The owner at Hardware centre doesn't want to try and help at all. I then purchased a new machine from Adendorff yesterday at my cost. The second stage I contacted Marius and he also just said it's a year warranty
0 replies
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9 (100%)