MW
Mr Woodturner
Unclaimed Business
MW
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Review Distribution
1|2 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Mr Woodturner
Mr Woodturner has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked Mr Woodturner across 6 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceEJ
Eugene J
1 reviews | Active since Jan 2020
15 Sept 2025, 13:04
Complaint: Poor Customer Service – Mr Woodturner
I have been a loyal customer of Mr Woodturner since 2019, spending well over R100,000 on their products over the years. Recently, I was shocked to receive a message from them stating that they will no longer fulfill any of my future orders. Their reasoning was that I had sent WhatsApp messages after business hours. As a customer who has supported their business so extensively, I find this response unprofessional and extremely disappointing. A business should appreciate and value its long-standing clients, not cut ties over something so minor — especially when those clients have contributed so significantly to their success. I am left with no choice but to share my negative experience, and I strongly encourage potential buyers to consider this before doing business with them.
Helpful (0)
|Replies (0)EJ
Eugene J
1 reviews | Active since Jan 2020
15 Sept 2025, 13:04
Complaint: Poor Customer Service – Mr Woodturner
I have been a loyal customer of Mr Woodturner since 2019, spending well over R100,000 on their products over the years. Recently, I was shocked to receive a message from them stating that they will no longer fulfill any of my future orders. Their reasoning was that I had sent WhatsApp messages after business hours. As a customer who has supported their business so extensively, I find this response unprofessional and extremely disappointing. A business should appreciate and value its long-standing clients, not cut ties over something so minor — especially when those clients have contributed so significantly to their success. I am left with no choice but to share my negative experience, and I strongly encourage potential buyers to consider this before doing business with them.
0
Replies (0)EJ
Eugene J
1 reviews | Active since Jan 2020
30 Jul 2025, 09:31
Slegte diens
Goeie dag Martie, Ek het my bestelling op 29 Julie 2025 geplaas en volledig betaal. Ek het verwag dat die pakkie gestuur sou word soos ooreengekom. Nou dat ek my frustrasie uitspreek en sê ek sal die saak by Hello Peter aanmeld, plaas jy ‘n status wat dit laat lyk asof ek verkeerd is. Ek is moeg vir die swak diens wat ek ontvang. Ek verwag dat my bestelling onmiddellik gestuur word en dat ek ‘n bewys van versending ontvang. Indien dit nie gebeur nie, sal ek ongelukkig genoodsaak wees om die saak verder te vat. Groete, Eugene
Helpful (0)
|Replies (0)EJ
Eugene J
1 reviews | Active since Jan 2020
30 Jul 2025, 09:31
Slegte diens
Goeie dag Martie, Ek het my bestelling op 29 Julie 2025 geplaas en volledig betaal. Ek het verwag dat die pakkie gestuur sou word soos ooreengekom. Nou dat ek my frustrasie uitspreek en sê ek sal die saak by Hello Peter aanmeld, plaas jy ‘n status wat dit laat lyk asof ek verkeerd is. Ek is moeg vir die swak diens wat ek ontvang. Ek verwag dat my bestelling onmiddellik gestuur word en dat ek ‘n bewys van versending ontvang. Indien dit nie gebeur nie, sal ek ongelukkig genoodsaak wees om die saak verder te vat. Groete, Eugene
0
Replies (0)EJ
Eugene J
1 reviews | Active since Jan 2020
18 Oct 2024, 10:58
Subject: Unacceptable Service from Mr Woodturner and Martie
I am writing to express my dissatisfaction with the service I received from Mr Woodturner and, in particular, from Martie. I placed three orders with them yesterday. The first and third orders were paid for, while the second one was outstanding as I was waiting for payment from my own customer. Unfortunately, I was unable to pay for the second order. However, I was under the impression that the paid orders (one and three) would still be processed and dispatched. To my dismay, I discovered that neither of the paid orders had been shipped because the second order remained unpaid. When I called Martie at Mr Woodturner to clarify the situation, she was extremely rude and dismissive. Her tone was condescending, and her attitude was far from professional. As a paying customer, I expect clear communication and courteous service, not arrogance. I am disappointed with the poor handling of my orders and the unacceptable behavior from Martie. I trust that Mr Woodturner will take appropriate action to improve both their communication and customer service going forward. I hope to see a resolution to this matter. Sincerely, Eugene Jonker
Helpful (0)
|Replies (0)EJ
Eugene J
1 reviews | Active since Jan 2020
18 Oct 2024, 10:58
Subject: Unacceptable Service from Mr Woodturner and Martie
I am writing to express my dissatisfaction with the service I received from Mr Woodturner and, in particular, from Martie. I placed three orders with them yesterday. The first and third orders were paid for, while the second one was outstanding as I was waiting for payment from my own customer. Unfortunately, I was unable to pay for the second order. However, I was under the impression that the paid orders (one and three) would still be processed and dispatched. To my dismay, I discovered that neither of the paid orders had been shipped because the second order remained unpaid. When I called Martie at Mr Woodturner to clarify the situation, she was extremely rude and dismissive. Her tone was condescending, and her attitude was far from professional. As a paying customer, I expect clear communication and courteous service, not arrogance. I am disappointed with the poor handling of my orders and the unacceptable behavior from Martie. I trust that Mr Woodturner will take appropriate action to improve both their communication and customer service going forward. I hope to see a resolution to this matter. Sincerely, Eugene Jonker
0
Replies (0)EJ
Eugene J
1 reviews | Active since Jan 2020
30 Aug 2023, 07:55
Order delayed
I placed a order yesterday 29 August 23 and made sure it's before cut off time. And only today my order has been released 30 August 23. I have some orders that was urgent customers expected orders tommorrow 31 August 23. Now I'm only going to received the order tommorrow.
Helpful (0)
|Replies (0)EJ
Eugene J
1 reviews | Active since Jan 2020
30 Aug 2023, 07:55
Order delayed
I placed a order yesterday 29 August 23 and made sure it's before cut off time. And only today my order has been released 30 August 23. I have some orders that was urgent customers expected orders tommorrow 31 August 23. Now I'm only going to received the order tommorrow.
0
Replies (0)EJ
Eugene J
1 reviews | Active since Jan 2020
21 Sept 2022, 16:13
Product issues
I order from Mr Woodturner all the time, use to deal with Martie eventually no joy from her. I only deal with the owner Ed. I had a issue due to that I have ordered a product from them and. And my customer returned it to me, I have reported to Ed but he recorded that he turned 150 of them but no issues whatsoever. Then I had to reorder. Because it's not their problem. And further more I ordered another product and Ed said I must return it. I asked on my cost,but no answer whatsoever
Helpful (0)
|Replies (0)EJ
Eugene J
1 reviews | Active since Jan 2020
21 Sept 2022, 16:13
Product issues
I order from Mr Woodturner all the time, use to deal with Martie eventually no joy from her. I only deal with the owner Ed. I had a issue due to that I have ordered a product from them and. And my customer returned it to me, I have reported to Ed but he recorded that he turned 150 of them but no issues whatsoever. Then I had to reorder. Because it's not their problem. And further more I ordered another product and Ed said I must return it. I asked on my cost,but no answer whatsoever
0
Replies (0)KS
Kotie S
1 reviews | Active since Jan 2020
3 Jun 2016, 10:05
Great service
<p>Ordered items from their online shop, was packed, shipped and delivered in 3 days!! </p> <p>(From Johannesburg to Cape town)</p> <p> </p> <p>Excellent service, and products (have tested yet) looks like 200% quality.</p>
Helpful (0)
|Replies (0)KS
Kotie S
1 reviews | Active since Jan 2020
3 Jun 2016, 10:05
Great service
<p>Ordered items from their online shop, was packed, shipped and delivered in 3 days!! </p> <p>(From Johannesburg to Cape town)</p> <p> </p> <p>Excellent service, and products (have tested yet) looks like 200% quality.</p>
0
Replies (0)