Complaint: Poor Customer Service – Mr Woodturner

I have been a loyal customer of Mr Woodturner since 2019, spending well over R100,000 on their products over the years.

Recently, I was shocked to receive a message from them stating that they will no longer fulfill any of my future orders. Their reasoning was that I had sent WhatsApp messages after business hours.

As a customer who has supported their business so extensively, I find this response unprofessional and extremely disappointing. A business should appreciate and value its long-standing clients, not cut ties over something so minor — especially when those clients have contributed so significantly to their success.

I am left with no choice but to share my negative experience, and I strongly encourage potential buyers to consider this before doing business with them.