Product issues

I order from Mr Woodturner all the time, use to deal with Martie eventually no joy from her. I only deal with the owner Ed. I had a issue due to that I have ordered a product from them and. And my customer returned it to me, I have reported to Ed but he recorded that he turned 150 of them but no issues whatsoever. Then I had to reorder. Because it's not their problem. And further more I ordered another product and Ed said I must return it. I asked on my cost,but no answer whatsoever