Substandard product, failing parts & bad Management.

Substandard product, failing parts & bad Management. An ongoing issue going on 5 years now - the short is - bought a Harley - The Harley had endless issues from day one from bad paint jobs to substandard parts like the speedometer continually getting moisture in it. their solution (after replacing the part a couple of times) was to offer another bike (newer model) which we would have to pay in a certain amount - we did this with the guarantee we would not have any more issues. guess what more issues and with the speedometer getting moisture in it. This has been replaced 3 times if not more and still it collects moisture. The manager Quinton, I'm not even sure he exists, is never in when we go there and when we call is never available and NEVER calls back, so either he is avoiding the issue or just useless. From day 1 a substandard product with non stop issues - this was not a second hand bike. We have time and time again requested a full refund as the bike sold is flawed. they have agreed to buy it back but at dealership rates or we keep the bike and every 2 months the part gets replaced at their cost- which we have to wait for the part for anything between 3 - 5 weeks. Everything about this brand has been disappointing they even admitted the speedometers are an issue - it would have been great if you informed your buyers!!!!!!! Quinton is not equipped to be managing a dealership if he cannot even return calls and hides in his office when customers go in to find out how they going to deal with the problem.

Think twice before you buy a product built on absolute lies, you will be left with problems that the brand will use to make money off you for years to come. It has now got to a point where we will be taking this to the media and consumer watch platforms along with all correspondence over the last 5-6 years.