Disappointed and Let Down by Harley-Davidson Cape Town

I purchased a used 2016 Honda Africa Twin 1000L DCT from Harley-Davidson Cape Town on March 1st, 2025, and unfortunately, my experience has been nothing short of disappointing.

To begin with, the motorcycle was sold to me without a service history or any documentation proving when the last service was carried out. For a premium dealership like Harley-Davidson, this lack of transparency is unacceptable — especially when buying a used bike where service history is crucial for peace of mind.

On top of that, the bike came fitted with a top box that was secured using only three nuts and bolts. This raised serious concerns about the safety and quality checks performed before the bike was handed over. Once I removed the top box, I discovered that the constant rattling noise I had been hearing wasn’t caused by it at all — it was in fact due to a very loose chain, which was clearly neglected during any pre-sale inspection or prep.

To make matters worse, after the motorcycle was collected by their service department, I received no update for two full days. Not a single call or email to let me know what was going on or what the service status was. This lack of communication only added to my growing frustration.

Buying a motorcycle — especially from a reputable brand like Harley-Davidson — should be a positive and exciting experience. Sadly, this one has left me feeling let down and questioning the standards of service at Harley-Davidson Cape Town. I strongly urge potential buyers to think twice and ask all the hard questions before doing business with them.

Disappointed customer.