not what you expect from a supportive rehab

Harmony Clinic Rehabilitation center Hout Bay PLACE DETAILS

I am very concerned that the website is in no way a representation of the facility. there is no pool no tennis court the grounds are a building site- and there is overcrowding - the pillows are not clean; the environment is neglected - wiring on the roof looks like a slum in Thailand. The medical staff seems fine - but the administration is also absolutely horrible. It's exceptionally badly run and there is little care for the grounds - how do you have people who are already at their lowest ebb being provided substandard facilities - yet charging the same as any other rehab in CT. I have raised all these points with the owner/manager and they were fairly vague in their responses and said that one is told on arrival that there is no pool or tennis court and the building is halted because the builder ran off with the money - I have no idea how that has any bearing with what you say you have and the fee required from patients and their loved ones. I don't know how places are vetted but it's not on admin; facilities and or general cleanliness. I have no issue with the staff but the facility is overcrowded - and the cupboards and towel racks are falling off - it's really, in my opinion, a substandard facility. Poor show for people who really need the help to treat them in a dishonest way. I don't want to put pictures of the linen and facility on this review - but if I need to I can. We want our loved ones to be given the best possible place to recover. Not the worst place; with some good the******s. No not good enough. And expensive.