Abysmal service and customer care!

I received abysmal service and customer care from the Harrington's Dry Cleaner outlet at Pick n Pay in Constantia Village. I trusted them with my bedding only to have the two @Home pillows returned with condensation on the inside of the plastic bag and the pillows covered in mold or mildew black stains.

THIS COMPANY IS CERTAINLY REMOVING CRITICAL PROCESSES IN THEIR CLEANING TO REDUCE THEIR COSTS.

After nearly three months and the pillows many returns to the cleaner and with the pillows still showing stains, I requested a refund of the cleaning fee and two new pillows. The lady behind the counter actually laughed at me. I explained that although most of the stains had been removed, what about the pillow inner? Surely the mildew/mold would be on the foam? And we sleep on these pillows!

I asked for the number of the owner – Harold Cohen – whom I called. My call was not answered and I left a message. He certainly did receive my message, but did not call me back, but instead, I received a abrupt message to collect my pillows.

I took them with hesitancy and they have been in my spare room – with no one sleeping on them – and they are smelly and actually smell like some else's house. I would not be surprised if Mr. Cohen had the store assistant take them home in a bid to further save costs.

These pillows are unfortunately headed for the dump and I am out of pocket for the cost of the cleaning and now have to purchase two new pillows.

I will never use Harrington's Dry Cleaners again