Suit ruined - didn't even get a refund

<p>I had a terrible experience at the Rondebosch branch of Harrington's dry cleaner. Firstly I dropped my suit off at the Claremont branch and was promised it was going to be ready the following day.</p> <p>When I came to pick it up it wasn't there, I was told it was still at the Rondebosch branch as the Claremont is only a drop-off point. I asked them to call the other branch to ask if it was ready. They did and I was told it was ready and the quickest would be for me to go fetch it in Rondebosch.</p> <p>At this point I was already annoyed as I was leaving for a wedding the same day and didn't have time to waste.</p> <p>When I get to Rondebosch they tell me that they've sent it to Claremont already. I ask them to call the driver and tell him to turn around so I can get my suit asap. They did but when the suit finally arrives the stains I specifically asked them to remove are still visible.</p> <p>I kept my cool and just ask them to please try and remove the stains so I can get going.</p> <p>Instead of removing the stains they instead scrub the suit so hard that they make it even worse and leave a big discolored patch on the chest.</p> <p>I'm now furious and ask the lady who's in charge to give me my money back as they've clearly not done what I asked them to do but instead left me in a worse situation on top of the fact that I'm now running late.</p> <p>They refuse to refund me and keep telling me I have to go back to Claremont to ask for a refund. This is, of course, a ridiculous thing to ask as it is the same company and they could've just refunded me and I would've been on my way. I would've still never used their services again, but at least I wouldn't sit here and write this review.</p> <p>I have never experienced such bad service before. And I've worked the hospitality industry for 15 years so I've seen a thing or two.</p> <p>So think again before using Harrington's dry cleaner.</p>