Disappointing service and poor communication

My partner and I are seeking to adopt a kitten after going to the adoption day to see the pets. We filled in an application and were told that we will be contacted. No one reached out to me so I filled in an application online and also asked for an update to which I was met with a cold one line response "Busy at work. Willl check after work", but no response. I then tried again and was told to send Board Approval, which my estate does not require or give out for pet owners as we are our own landlords. I stated this and was told that I do need one as they have managed estates before so they know how it works.I concede and speak to reception to which they say to me they do not give out Board Approval as we do not need one and it would be near impossible to get one as our estate is such a big organization. I went back and told HART and still no response. Again I will have to be the one chasing for after them for a response. I understand they have full-time jobs, but ehy take on a role that you 1. Don't have the capacity for 2. Do not have the right attitude and approach to potential adopters. Is this the natural procedure or are the previous ****** and classist points raised against them in play for me as well. I really had hope that they would put that aside to get a kitten a home they would be loved and happy in but all that seems to come first is their disgusting attitude and approach to people of color.