Rude management and extremely bad service

On their website it stated the lodge is self catering. I made the booking and payment a few days before our check in date. Upon arrival we were told our rooms are not self catering and it’s shared toilets. We called property manager, his name is Derick,he was extremely rude, unhelpful, so not interested in the concerns we raised. Why advertise falsely? Why were we not told upon booking that it’s not self catering? Why wait until check in day? Why advertise it’s self catering when it’s not? They need to be held accountable for false and misleading advertising. The rooms were partially dirty, toilet is outside and has a bad smell. Do not ever book at Harties is Africa safari lodge, Derick the manager is rude and sends the black lady (cleaner) to do his dirty work. He didn’t even apologize for the confusion and inconvenience caused instead he was being disrespectful and rude! Never again will you see us in this place, I’ll post on all social media for awareness cause this place is bad!