Faulty Honda

On 23 August 2025, I bought Honda WR-V 1.2 Confort 2021 from the Jetour Menlyn branch. I was excited about the transaction and new car. Little did I know that my happiness would be cut short. On the the 19 September 2025 I drove from Home town Kwaggafontein to Pretoria return trip that consist total 130km and when I was kilometers away from home I experienced this terrible sound from the engen and the car didn't want to move.

On the 20th of September 2025 morning, around 9h00, I contacted Tshiamo, who was my sales assistant, and informed him about the incident. He promised to send the Technians to have a look at the car, I told him that I wanted to cancel the transaction because the is no way that I would accept a faulty car.

Indeed, today, on 23 September, he sent the Technician to have a look on the vehicle. I was informed by the technician that their is a problem with the Tension Belt and other parts. I then sent an email to Phumla Madondo informing her that I want to cancel the transaction since well the car didn't meet my expectations.

I received an email from their principal dealership Bennie Welgemoed informing me that they will fix the car and they won't cancel the transaction and even thou I can call the bank is going to refer me back to them and there is no way that they cancel the Transaction. Indeed I call the Absa bank and I was refered to Lincoln Magale whose working for ABSA bank whose working as Business Developer. I emailed him about my situation Vs cancelation.

I explained to Bennie Welgemoed and Tshiamo that I want to cancel the transaction since well I am confortable to drive that Honda WR-V vs been faulty however they rejected my request.

According Consumer Protection " 30 days If a car is faulty or misrepresented, you're entitled to a repair, replacement, or refund within the first 30 days of purchase. This Act covers new and used cars"

They told me to drive and stuck with Faulty car. I then sent an email to : Lincoln Magale

ABSA Business Development Officer – Extenal Sales however no cancelation of transaction was granted.

I don't want that Vehicle anylonger. But its seem like everyone is Failing me. Basically according to Bennie Welgemoed and Tshiamo I must be stuck with the Vehicle that is faulty. #Honda #Hatfield Motors #ABSA Vehicle finance.