Complaint of bad customer service

I bought the car (VW Caravelle T6.1 with (90k+ kilometers) from Hatfield VW Revonia (saleperson was Ultlyn Koopman) in October 2024, I got the delivery of the car on 2nd November 2024. On the 5th November 2024 the car needed got back to the dealership because of the warning lights that came on and the scratches on the car and on the mags.

I got it back on the car around the 22nd November 2024. We were only doing short trips until we went to Durban on the 9th of December 2024. On our way to Durban around 18:50 the car went to limp mode, was losing power and dashboard warning lights came on again and I sent the pictures to the dealership sales guy Ultlyn Koopman. On our way we would stop and wait and continue again driving as the forced us to do to stops.

He sent me the VW road side assist number to call if the is not moving, which I did call VW road side assist incase we get stuck, tI spoke to the lady, told her about what we experiencing with the car, she check the nearest town for standby technician, the guy said we can continue driving if the issue persist we must call we will come assist. The lady from VW road side assist kept on checking on us while we were on the road.

I parked the car on our arrival in Durban, we didn't use it, until we left Durban to Eastern Cape, we left drove the car doing the limp mode thing till I got to Eastern Cape on the 13th December, parked the car didn't use it.

I told the dealership guys I'm gona to Cape Town on the 2nd of January 2025 and I'm worried if the car will get to Cape Town, they made arrangements for to the car to the nearest VW branch which was in Queenstown Kelston VW, I took the car to Kelston VW on 30th of December 2024, they checked the car and they said the issue is caused by fuel contamination, they said they will make quote for authorisation as to whose gona pay for the car which I refused them to fix the car and disputed the fuel contamination thing.

When I was back from Cape Town on the 13th January 2025 I took the VW Revonia upon on their doing their tests communicating with VW South Africa they found out its the issue with DPF and Fuel filter are blocked.

Now the refusing to fix the car saying VW South Africa & Hatfield VW doesn't want to fix the car because of the note made by Queenstown Kelston VW because they flagged the car on VW system. They know very well the issue of PDF on VW 4Motion/4x4 cars.

The Hatfield master cars manager Gift is giving me run around he know very well about the issues the car has