Bad Service at Haval Hatfield

Booked my vehicle for a service in person on 19/5/2025 for 22/5/2025. I wanted a quote for the service and shocks to be replaced during service so i can make an informed decision. It was agreed by the service booking lady. Well, several calls, a personal visit to enquire for the quotes, i STILL did not get a call or mail. Needless to say , I went to their competitor. Sadly, worst service to get a vehicle service at Haval Hatfield. It seems that the work is just too much for 1 person to handle clients while manager sits in same room ignoring everybody while he is on his phone reading his messages. He should have jumped in to assist the que of waiting clients. Disgusted. Imagine if this is the service, how would they perform a vehicle service.