Poor Service from Haval Rustenburg

My mother purchased a brand new red GWM Jolion from Haval Rustenburg on 10 November 2025. Shockingly, the car broke down on 22 December 2025 with a “Gearbox Overheating” warning after only a month of use. The dealership collected the vehicle promptly, but since then, no diagnosis has been provided, and the car has been left at the workshop for over two months. The service and response from the dealership have been terrible and disrespectful. She was first given a courtesy car, which was later taken back after being sold to another client. She was then handed a heavily branded GWM bakkie with no diesel in it, while the previous courtesy car was taken from her with a quarter tank of petrol. Not only was this unfair, but expecting her to drive a vehicle covered in dealership branding means she is advertising for them, despite being deeply unhappy with their service. A brand-new car should not break down within a month, and the dealership’s failure to provide timely updates or proper courtesy arrangements has caused her great inconvenience.