Very Disrespectful and Unwelcoming Experience at Haval Rustenburg

I visited the Haval dealership in Rustenburg this afternoon around 16:00 and was deeply disappointed by the service I received.

When I walked in, none of the staff acknowledged me or offered assistance, despite several people being visibly present. I walked around the floor by myself and eventually sat in one of the Haval Jolion vehicles to get a feel for the interior something any interested customer might do.

A white male salesperson who I believe is named Jacque, based on a name tag I saw in one of the glass window offices and as he was the only visible male staff member matching the name approached and knocked on the window. After I stepped out, he asked why I was sitting in the car. I told him I was just feeling it out and then asked about the price range.

He told me the cars range from R370,000 to R417,000 and when I asked what the difference was between the base and top model, he said things like sunroof, more power, etc. But then, quite dismissively, he said he found it “weird” that I came in, sat in the car, and asked what he called “obvious” questions.

I explained to him that I was not expected to know the specs offhand and that I was genuinely there to inquire about trading in my wife’s Chery Tiggo 4Pro. But he continued to make me feel uncomfortable and suspicious, as if I had no right to be there or was wasting his time.

At that point, I felt so disrespected that I decided to leave. He didn’t try to assist me further, he simply moved on to another customer.

This was by far the worst dealership experience I’ve had. I walked in with genuine interest and left feeling judged, unwelcome, and humiliated. Based on this experience, I will not return to Haval Rustenburg and cannot recommend them to anyone who expects to be treated with dignity and professionalism.