Attitude and Rudeness from manager

Its sad to give a one star despite the good service received from the sales person, it what happened afterword. We where looking at purchasing a new Haval (and not a cheap one).

The sales person was excellent and knew the vehicle. But then then the problems started with the trade-in. We had a understanding that because the vehicle was so popular and had to be order that might take some time a OTP would be sign to confirm our position in the ordering line.

This was also acceptable to us regarding finance application. The current vehicle was evaluated and a price was give, a very good trade in price that we where happy with.

Later the week I requested that the trade-in price be confirmed in writing because the new vehicle will take about two month to collected.

Then the stories started, "no they can't do that" act. despite me having this information on whatsapp. They didn't want to give me guarantee on the trade-in, so once the new vehicle comes then they could offer a ridicules price. *********!!

Because I was not happy about this a manager phoned me by the name of Gareth. From the get go there was a attitude from his side.

When I told about places I consulted regarding the trade-in he wanted there names and details, where on earth do you ask a customer that.

Because of his attitude I got one. I stated that because the just lost the deal, and he was quite happy with that stating "he is the owner". He even contradicted and did not care about the deal made with the sales person.

I had a family member that was also considering the purchase of a vehicle there, so because of his attitude (Gareth) he not only lost a client that was going to buy, but also another potential client.

Take this as a warning, they pull you in the first time with good service and even the second time. But its the service that happens after the discussion, you find rudeness, dishonesty, lack of knowledge and attitude. All this precented by Gareth "the manager".

They will never see a cent from me and never a good word. I will make sure even the man on the moon hears about this.

Business must be good at that Haval, the way the treat customer that is serious to buy. The forget they aren't the only dealer in town.