What a disgrace @ Haval Northcliff

A complaint was forwarded to Gareth.mccarthy@supergrp.com and Udo.paro@supergrp.com of Haval Northcliff/Supergroup on 2025 Jan 24. I was sold a pre-owned vehicle without roadworthy tests/certificate and I only found out when I visited the post office to renew my license disk. They also advised I was driving with an incorrect license disk, upon change of ownership a new license disk was issued but the salesman (Ronald Jones) told me I would receive one upon renewal of the expiring one (2025 Jan 31). Subsequently, I visited a Dekra testing station and produced a document received from my salesman as proof of Dekra inspection, only to be told; what I had was a condition report to outline any damages but the vehicle didn't under-go any inspection. Bear in mind I have had to replace cv joints within the first 3 months of the purchase. The vehicle's insurance is null & void because the vehicle is not road worthy nor that the license disk information tie up with Enatis document. Since I submitted a formal complaint, I have only received an email back that the manager would investigate & revert in 24hrs and I have not heard from them since. It is now 4th Feb 2025. I was rather contacted by the salesperson (Ronald Jones) a week later and he stated he would collect the vehicle to sort out the paperwork. I have made clear that the stated control arm bushings on the condition report were never replaced as the report suggests. Ronald Jones has collected my vehicle to sort the paperwork and perform a wheel alignment instead of replacing the aforementioned parts which he concealed at purchase time bearing in mind I did not engage in a voetstoots deal. I am very dissapointed at how the matter is being handled; 1st, I have been refered back to the same individual who deliberately misinformed me, concealed critical information about the vehicle just to make a sale, to address my complaint. Haval Northcliff's management sees it right that I must trust the same person that deceived me about this sale to sort the matter out. As is, he has deliberately ignored my request to address the mechanical issues clearly stipulated on Dekra's condition report and swaying me with stating that a wheel alignment has been perfomed. I have travelled 3000 kms with a damaged front axle (left & right) risking my families life over dealerships and sales personnel that do not observe protocol, breach license conditions, treat customers unfairly, false advertise their products. There is no honesty and integrity at this dealership. I have also requested them to furnish me with the ombudsman contact information and I am still waiting. Nobody is taking initiative in any form. I have not had a vehicle since I discovered this on 2025 Jan 22nd and lodged a complaint on January 24th. Neither did they show any urgency to resolve the matter. I cannot drive a non-roadworthy vehicle, the insurance is null & void on vehicle and the vehicle is not mechanically fit use. And the salesperson continues to deceive me and not address my issues. I have specifically chosen to do business with them as a trusted dealer but what a WOW.