1 reviews | Active since Member
Stay away from Haval, this branch in particular have no customer service skills. I have dealt with a senior manager, the service manager and the dealer principle who is always MIA. Lodged a formal complaint with "Super group" but the are also not interested in speaking to unhappy customers. Haval has no parts in SA and I have been waiting for 3 weeks now for one part. This is the same part mind you that they replaced in Oct 24 and now it failed again. I have expressed my need for a courtesy veh on a regular basis with explinations of my elderly parents and my working hours but apparently the fact that i have to pay Uber for 6 weeks while they wait for a part is not their concern. I will never again buy Haval or recommend this brand to anyone. The service manager seems to believe bad customer service is an opinion rather than a delivery. Dont waste you time rather buy a car that has parts in SA.