ND
Natashia P
Active since Sep 2010
14
Reviews
0
Industries
Reviews
14 reviews7 months ago
Most expensive chicken ever
On Saturday i ordered woolies dash. On my list was southerfried chicken strips. It was R94 and i added to my cart. The shopper shoppeed and the item was removed as they normally do but then it was added back at R942. Wow never in my life purchased such expensive chicken! I immediately called woolies to inform them there was a mistake. Both consultants acknowledged they can see it but ill have to wait till it is off my card. My goodness how can this not be fixed right there and then. Ffw to today, the R1400 went off my account instead of the R668 i shopped for. Still.no refund, just an email to say we will investigate..what are you investigating and why is the refund so hard to get. I have sent you all the proof..some.people work on a budget and your mistake is going to affect my bankcharges now. Also.how can your packer and the person ringing this up not see the prices are different. Very dissapointing, rather dont use woolies dash.
0 replies
11 months ago
Worst Car Brand and Service to match
Stay away from Haval, this branch in particular have no customer service skills. I have dealt with a senior manager, the service manager and the dealer principle who is always MIA. Lodged a formal complaint with "Super group" but the are also not interested in speaking to unhappy customers. Haval has no parts in SA and I have been waiting for 3 weeks now for one part. This is the same part mind you that they replaced in Oct 24 and now it failed again. I have expressed my need for a courtesy veh on a regular basis with explinations of my elderly parents and my working hours but apparently the fact that i have to pay Uber for 6 weeks while they wait for a part is not their concern. I will never again buy Haval or recommend this brand to anyone. The service manager seems to believe bad customer service is an opinion rather than a delivery. Dont waste you time rather buy a car that has parts in SA.
0 replies
17 months ago
Unresolved query - 8 months
Unresolved query - dragging on. We were promised a call back with resolution on Friday. This has not happened. Seems like Gems does not want to honor an approved procedure as there is interdepartmental disagreements. The member is now facing calls for outstanding bills because your house is not in order. I would like feedback today as your 7 days is long gone Failure to do so will force me to escelate to ombudsman. No more follow ups from me as i am only getting broken promises.
784 replies
17 months ago
Unresolved claim - 7 months ongoing
I submitted a complaint and HP report on 12 Nov 24. I prompltly received a call explaining the situation and was promised a call back on Monday 18 Nov 24. Well today is 19 Nov and i still do not have a call.or resolution. I have been delaying going to the ombudsman but seems that is what i now need to do. You authorise codes and then refuse to pay becuase there is miscommunication between your clinical and auth dept. Fix your internal processes as this is the last thing anyone needs..fighting for what is rightfully due to your members. Exploitation at its best.
448 replies
17 months ago
Lack of service
I have been trying to resolve a payment error for 5 months. The amount of money ive spent on phone calls and emails is ludicrous. Can someone in a seniour position please call me to resolve a very simple request. I left another message today for someone to call, it is 14h35 and im still waiting.
467 replies
79 months ago
Afrihost - worst service provider EVER
We were cut off from all services we pay for since this afternoon. Then a very arrogant consultant tells us sorry 48hrs to resolve which means we will be without internet all weekend! How convenient after we paid for a full Month! I am so sorry i chose these guys as my ISP! Stay away there is a reason they are the worst on reviews!! Lets blame someone else yet i pay you Afrihost!!
0 replies
81 months ago
Do not move over to Discovery Bank - they are not capable of dealing with banking
I send an email requesting for my banking services to be cancelled on 25/8 another follow up was send 27/8 as i had no call back. I even called to be told that someone will call me as it has to be dealt with by a specific department. Then i receive an automated email on 31/8 to say my email was received? I have even logged a query on facebook, send numerous direct messages and still no action, i just keep getting apology messages! So i called your call centre again 2/9 spoke to Sandiswa who promised me a call back by COB and another failed promise - no call back. It is now 12:40 on 3/9 and my banking services has still mot been cancelled and ALL your communication means nothing as my request is not actioned. So in terms of FAIS are you Discovery doing what you are licensed to do? Maybe it is time for the not only the banking ombudsman but also the FAIS ombuds to get notified. You delayed this process intentionally to just be able to charge me another month of your high bank charges and i can do nothing about it! SO DISAPPOINTING considering i moved from FNB not knowing i had an option to stay with the best bank. You need to learn from them
105 replies
88 months ago
Pathetic service
I received a call from one of your operators last week to deliver my fnb card. I provided him with all my details and he offered to deliver the card to my wife as he could not commit to a day for delivery. I provided him with her details. She received sms for delivery on Thursday only to receive a call that afternoon informing us you had a problem. Areangementa were made to deliver the card today, at 10:30 i received a call from your delivery guy telling me he is at their premises but not delivering the card as she is not the account holder. I spoke to fnb amd theytrf me to your offices where i was promised a call back in 10min. The person there was going to listen to the call. It is now 15:35 i have not had a call and fnb is giving me the run around not taking ownership! So i am still withiut feedback, a card and somehow nobody at your company can use a phone or respond to emails! Disgustic to say the least!
61 replies
97 months ago
Excelent customer service
I had the pleasure of dealing with Byron and Nicole at the Glen store today. After been lied to and chased from pillar to post then not been able to reach the ceo complaints line after false promises were made i went to the store anf these two superheros remained calm and went to every effort to resolve my problem! Tha k you from the bottom of my heart to both of you for restoring my faith in cellc and for putting your customers needs first! That is what customer service is about! All your collegues can learn from you! Well done you both deserve a promotion or raise or something good!
53 replies
97 months ago
unauthorised debit and no refund
I cancelled my contact which expired on 28/2 by providing Vodacom with notice in December 2017. Even after following your rules my account was still debited in March 2018 and April 2018 for my subscription. I called in on 4/4/18 and spoke to Zanele who confirmed that the debits did go off in error and that she will log for the refund to be done to the value of R1496.98 which was the two months (R748.49 X2) ref no: 1- ********** ********** 0 and I was informed the refund will take 7-10 working days. I waited patiently considering the public holidays and on Saturday I called to follow up to be told by a lady that the reversal was done however the refund was not requested. She assured me that she will escalate it even asked for my banking details, ref no: 1- ********** ********** . this morning I call in and was told that she escalated it to the wrong dept and this amount was now just pushed to my other contract which is a top up account that I have for the kids. this is not what I asked for? so I asked to speak to a manager, Phindile came onto the line and he called me after assuring me he will resolve this, at 07h39 (ref no: 1- ********** ********** ) he informed that "they" have decided I will now only be refunded R390? so I asked to speak to them as I need to understand how this was decided, I was told no I cant? so this is apparently and offset to my bill, ok so who authorized this and what happened to the rest of my money? I am lost here - you Vodacom debit my account without authorization on a cancelled contract and then you make me call you for follow ups with 1hr plus conversations at my own cost to mess me around? Can someone with authority please look into this and get back to me with a resolution as I am the one that is now inconvenienced and my rights are infringed upon.
53 replies
Review Distribution
5 Star
1 (7.142857142857143%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
13 (92.85714285714286%)