Formal Complaint Regarding Unresolved Brake Noise Issue and Poor Service Experience

I am writing to formally lodge a complaint regarding the ongoing brake noise issue with my Haval H6 GT, as well as the unsatisfactory service I have received from your Sandton dealership/service center. Despite multiple visits and repeated assurances from your team, the brake noise problem remains unresolved. This issue still persists and each attempt at resolution has either failed to address the root cause or resulted in temporary fixes that do not last. The noise is not only disruptive but raises serious concerns about the safety and reliability of the vehicle. In addition to the unresolved mechanical issue, I have experienced poor customer service throughout this process. These include: The sales consultant, Thabiso, from whom I purchased the vehicle, has provided no after-sales support. I arranged for the car to be assessed through him, but he failed to complete the booking. Upon arrival at the dealership, I was informed that my vehicle was not listed for service, which led to significant delays and my car being attended to only after all other scheduled vehicles. Delayed responses and lack of follow-up Inadequate explanations of the problem and proposed solutions Unprofessional conduct from service personnel. No driver to drop me off after i dropped the car in and when returning to collect the car. The service was exceptionally bad.

Thanks, Prudence