PK
Prudence K
Active since Jul 2014
8
Reviews
0
Industries
Reviews
8 reviews5 months ago
Disappointing Service Experience at Builders Warehouse Gezina
I am extremely disappointed with the service I received at Builders Warehouse Gezina. After making a purchase, I requested a refund, and the process has been unnecessarily delayed. This has caused major setbacks in my building project, as I now have to source roofing materials elsewhere. Because of this delay, my project is stuck, and I’m at risk of the engineer disapproving the installation when the roof sheets are finally put in. This level of inefficiency and lack of urgency is unacceptable for a store that claims to support building projects. I expected better communication and faster resolution. Unfortunately, this experience has cost me time, money, and peace of mind.
213 replies
8 months ago
Formal Complaint Regarding Unresolved Brake Noise Issue and Poor Service Experience
I am writing to formally lodge a complaint regarding the ongoing brake noise issue with my Haval H6 GT, as well as the unsatisfactory service I have received from your Sandton dealership/service center. Despite multiple visits and repeated assurances from your team, the brake noise problem remains unresolved. This issue still persists and each attempt at resolution has either failed to address the root cause or resulted in temporary fixes that do not last. The noise is not only disruptive but raises serious concerns about the safety and reliability of the vehicle. In addition to the unresolved mechanical issue, I have experienced poor customer service throughout this process. These include: The sales consultant, Thabiso, from whom I purchased the vehicle, has provided no after-sales support. I arranged for the car to be assessed through him, but he failed to complete the booking. Upon arrival at the dealership, I was informed that my vehicle was not listed for service, which led to significant delays and my car being attended to only after all other scheduled vehicles. Delayed responses and lack of follow-up Inadequate explanations of the problem and proposed solutions Unprofessional conduct from service personnel. No driver to drop me off after i dropped the car in and when returning to collect the car. The service was exceptionally bad. Thanks, Prudence
0 replies
29 months ago
Declining cover with no sufficient information
I took out medical cover which was activated on the 1st August 2023. October i had back problems. I consulted at Medicross clinic and was referred for MRI scan. I consulted with Dr Khan (Orthopaedic) who admitted me into hospital on the 09th October. Discovery requested a PMA from the Dr and it was sent to them on the 12th October. All my claims were declined. The hospital advised me to contact the medicaI aid and i spoke to Shyda De Long who requested additional information in order to deal with this case. I provided the information. 10th November i receive a message that all my claims have been declined as they have not received the PMA. I am now left with bills to settle (hospital, doctors, etc). I have decided to withold my monthly premium payment to Discovery until this issue is sorted. Why are my claims being declined as i have disclosed all info required and this back problem was happening for the very first time. Theolan Devar (sales consultant) adviced that there is no waiting period, cover is immediate for new illnesses. All that i disclosed have waiting periods. This is a rip-off and therefore i will cancel this cover if it does not surve the purpose.
217 replies
34 months ago
Tshegofatso Matlakal...
Tshegofatso Matlakala was very efficient in providing all the required assistance
60 replies
50 months ago
Extremely bad service and dishonesty
07h20 contact centre calls to confirm delivery address. 15h02 tracking history for the parcel is updated as "Delivery failed, receiver not available". I have been home all day waiting for this urgent delivery. Called the contact centre and have been transferred from pillar to post until my R100 airtime was depleted. What pathetic service.
0 replies
51 months ago
Incorrect SARS Submission and lack of response
Please note that the tax directives issued by SARS have the 2021 tax year. There is a mismatch on the IRP5 that Allan Gray sent to SARS. I have been asking them to please change the date from 2022 to 2021 and resubmit so it can match the info on the directive. Been calling, emailing since August 2021, no resolution or response to date. Now SARS is going to hold me accountable for late submissions. They refuse to amend the details that they have submitted incorrectly. I am beyond frustrated. Please request your tax team to action and advise once done. I am tired of this back and forth. Thank you,
53 replies
90 months ago
Pathetic service
Query reference number: ********** 460 I have tried on numerous occasions to call in - no luck. I then emailed my inquiry on the 08th November 2018 hoping that i would get a response. To date, there is still no reply. my query is regarding hospital cover that hasn't been fully paid for gastroscopy & colonoscopy procedures. Can someone contact me.
210 replies
Review Distribution
5 Star
2 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (75%)