HAVAL/GWM SA
Unclaimed Business
|1|6 Reviews (last 12 months)|This business does not respond to reviews
HAVAL/GWM SA
Unclaimed Business
|1
6 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|6 Reviews
Sep '25 - Aug '26
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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KhuthadzoTshisudi
1 reviews | Active since Sept 2025
29 Jan 2026, 08:34
Spare keys and plates poor service: Awaiting spare keys
Purchased a 2019 Tiguan from GWM/Haval Toti early December and I had to drive for almost 4 weeks with an expired permit until they finally gave me the disk and plates on the 23 of Jan. They gave me a car without a spare key, and now everytime I text and call, their sales person (Candy) ignores me. I was instructed to do a quote for the key at vw and sent it but still I'm being ignored.
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KhuthadzoTshisudi
1 reviews | Active since Sept 2025
29 Jan 2026, 08:34
Spare keys and plates poor service: Awaiting spare keys
Purchased a 2019 Tiguan from GWM/Haval Toti early December and I had to drive for almost 4 weeks with an expired permit until they finally gave me the disk and plates on the 23 of Jan. They gave me a car without a spare key, and now everytime I text and call, their sales person (Candy) ignores me. I was instructed to do a quote for the key at vw and sent it but still I'm being ignored.
0
Replies (0)MN
Malesela N
1 reviews | Active since Jul 2025
14 Jan 2026, 18:48
Poor customer service from GWM Haval.
A bad service ive received from Haval customer service and Haval branch in Montana. On Sunday the 4th of January 2026 i had a break down, my car was towed to GWM Haval Montana to be inspected, never had anything from them until i called them to follow up on what could be the matter, After days of following up the workshop manager told me it is a manufacturer default, he said to me he will order the defective part from supply which will take few days to arrive, even today its still not there. I asked for a courtesy vehicle hence it is still under warranty, they told is not available, i then complain to Customer service and they referred me to one a lady called Mamothe Manaka she then promised us that she will organise the courtesy car for us, till today i still haven't received the courtesy car. What makes me more angry is everytime am the one who calls for follow up.
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Malesela N
1 reviews | Active since Jul 2025
14 Jan 2026, 18:48
Poor customer service from GWM Haval.
A bad service ive received from Haval customer service and Haval branch in Montana. On Sunday the 4th of January 2026 i had a break down, my car was towed to GWM Haval Montana to be inspected, never had anything from them until i called them to follow up on what could be the matter, After days of following up the workshop manager told me it is a manufacturer default, he said to me he will order the defective part from supply which will take few days to arrive, even today its still not there. I asked for a courtesy vehicle hence it is still under warranty, they told is not available, i then complain to Customer service and they referred me to one a lady called Mamothe Manaka she then promised us that she will organise the courtesy car for us, till today i still haven't received the courtesy car. What makes me more angry is everytime am the one who calls for follow up.
0
Replies (0)LM
Lekeke M
1 reviews | Active since Oct 2017
11 Jan 2026, 20:18
Two doors rubber lining damages by dealership during service interval
I took the car for 15000km interval service plan at Motus Mercedes-Benz Tzaneen dealership a division of HAVAL SA on the 6th Nov 2025. After taken the vehicle, it was found that the technician(s) damaged rubber linings of both doors on the right hand side of the car. The dealer was contacted immediately and told us to bring the car back tomorrow , the car was taken back using our own fuel and after some hours of checking it, the person who goes by the name Stovol who is a manager of the workshop, said that it's him who worked on the car and he did not damage anything of those rubbers. I requested cctv cameras and I was told that their cctv cameras are not working, I won't receive anything and they won't cover any rapairs of the damages. I escalated the matter to Haval SA customer care centre. I spoke with Raelene zacheus, whom registered my matter for further investigation, case ref no. :JK022196. After ups and downs with Raelene, Raelene escalated the matter and eventually the dealership agreed to pay 50% of 1 door's rubber lining with condition that it is fixed at their dealership, to same person who damaged it. I objected that he damaged two doors and I can't pay money on damages caused by them. Raelene sent an email, that in it stated that they can only that pay 50% out of good gesture of good will. Since to date Raelene and Stovol never bothered to repair the car. What surprised me is that, Raelene said as Haval SA, they can't enforce their Tzaneen dealership to conform with their standard of repairing a damage that is due to poor workmanship of a dealership since they are separate entity. On the final email received from Raelene that talked about 50% repairs of 1 door rubber lining at their own dealership, she included the following people: Stovol Pieterse, *** and ***. I am so disappointed and hoping to get help that I need. I request GWM SA to resolve this issue. I am even scared to book the car for service again, as they may damage it further and refuse to fix their mistakes. Stovol Pieterse has no respect for customers, his response was of a bad attitude and disregard of customer satisfaction. I have emails showing that they acknowledge their mistakes but they just don't want to repair their poor workmanship, which is one of GWM SA standards. I am contactable on this number:***. I am free to be contacted for further investigation on this matter. I have all pictures of the damages and emails showing communications of GWM SA consultant, myself and Dealership personnel( Stovol and others).
Helpful (0)
|Replies (0)LM
Lekeke M
1 reviews | Active since Oct 2017
11 Jan 2026, 20:18
Two doors rubber lining damages by dealership during service interval
I took the car for 15000km interval service plan at Motus Mercedes-Benz Tzaneen dealership a division of HAVAL SA on the 6th Nov 2025. After taken the vehicle, it was found that the technician(s) damaged rubber linings of both doors on the right hand side of the car. The dealer was contacted immediately and told us to bring the car back tomorrow , the car was taken back using our own fuel and after some hours of checking it, the person who goes by the name Stovol who is a manager of the workshop, said that it's him who worked on the car and he did not damage anything of those rubbers. I requested cctv cameras and I was told that their cctv cameras are not working, I won't receive anything and they won't cover any rapairs of the damages. I escalated the matter to Haval SA customer care centre. I spoke with Raelene zacheus, whom registered my matter for further investigation, case ref no. :JK022196. After ups and downs with Raelene, Raelene escalated the matter and eventually the dealership agreed to pay 50% of 1 door's rubber lining with condition that it is fixed at their dealership, to same person who damaged it. I objected that he damaged two doors and I can't pay money on damages caused by them. Raelene sent an email, that in it stated that they can only that pay 50% out of good gesture of good will. Since to date Raelene and Stovol never bothered to repair the car. What surprised me is that, Raelene said as Haval SA, they can't enforce their Tzaneen dealership to conform with their standard of repairing a damage that is due to poor workmanship of a dealership since they are separate entity. On the final email received from Raelene that talked about 50% repairs of 1 door rubber lining at their own dealership, she included the following people: Stovol Pieterse, *** and ***. I am so disappointed and hoping to get help that I need. I request GWM SA to resolve this issue. I am even scared to book the car for service again, as they may damage it further and refuse to fix their mistakes. Stovol Pieterse has no respect for customers, his response was of a bad attitude and disregard of customer satisfaction. I have emails showing that they acknowledge their mistakes but they just don't want to repair their poor workmanship, which is one of GWM SA standards. I am contactable on this number:***. I am free to be contacted for further investigation on this matter. I have all pictures of the damages and emails showing communications of GWM SA consultant, myself and Dealership personnel( Stovol and others).
0
Replies (0)