HS
HAVAL/GWM SA
Unclaimed Business
HS
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|6 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About HAVAL/GWM SA
HAVAL/GWM SA has a TrustIndex of 0 out of 10 on Hellopeter, based on 6 reviews in the last 12 months. Hellopeter has tracked HAVAL/GWM SA across 13 total reviews. How is the TrustIndex calculated? →
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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K
KhuthadzoTshisudi
1 reviews | Active since Jan 2020
29 Jan 2026, 06:34
Spare keys and plates poor service: Awaiting spare keys
Purchased a 2019 Tiguan from GWM/Haval Toti early December and I had to drive for almost 4 weeks with an expired permit until they finally gave me the disk and plates on the 23 of Jan. They gave me a car without a spare key, and now everytime I text and call, their sales person (Candy) ignores me. I was instructed to do a quote for the key at vw and sent it but still I'm being ignored.
Helpful (0)
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KhuthadzoTshisudi
1 reviews | Active since Jan 2020
29 Jan 2026, 06:34
Spare keys and plates poor service: Awaiting spare keys
Purchased a 2019 Tiguan from GWM/Haval Toti early December and I had to drive for almost 4 weeks with an expired permit until they finally gave me the disk and plates on the 23 of Jan. They gave me a car without a spare key, and now everytime I text and call, their sales person (Candy) ignores me. I was instructed to do a quote for the key at vw and sent it but still I'm being ignored.
0
Replies (0)MN
Malesela N
1 reviews | Active since Jan 2020
14 Jan 2026, 16:48
Poor customer service from GWM Haval.
A bad service ive received from Haval customer service and Haval branch in Montana. On Sunday the 4th of January 2026 i had a break down, my car was towed to GWM Haval Montana to be inspected, never had anything from them until i called them to follow up on what could be the matter, After days of following up the workshop manager told me it is a manufacturer default, he said to me he will order the defective part from supply which will take few days to arrive, even today its still not there. I asked for a courtesy vehicle hence it is still under warranty, they told is not available, i then complain to Customer service and they referred me to one a lady called Mamothe Manaka she then promised us that she will organise the courtesy car for us, till today i still haven't received the courtesy car. What makes me more angry is everytime am the one who calls for follow up.
Helpful (0)
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Malesela N
1 reviews | Active since Jan 2020
14 Jan 2026, 16:48
Poor customer service from GWM Haval.
A bad service ive received from Haval customer service and Haval branch in Montana. On Sunday the 4th of January 2026 i had a break down, my car was towed to GWM Haval Montana to be inspected, never had anything from them until i called them to follow up on what could be the matter, After days of following up the workshop manager told me it is a manufacturer default, he said to me he will order the defective part from supply which will take few days to arrive, even today its still not there. I asked for a courtesy vehicle hence it is still under warranty, they told is not available, i then complain to Customer service and they referred me to one a lady called Mamothe Manaka she then promised us that she will organise the courtesy car for us, till today i still haven't received the courtesy car. What makes me more angry is everytime am the one who calls for follow up.
0
Replies (0)LM
Lekeke M
1 reviews | Active since Jan 2020
11 Jan 2026, 18:18
Two doors rubber lining damages by dealership during service interval
I took the car for 15000km interval service plan at Motus Mercedes-Benz Tzaneen dealership a division of HAVAL SA on the 6th Nov 2025. After taken the vehicle, it was found that the technician(s) damaged rubber linings of both doors on the right hand side of the car. The dealer was contacted immediately and told us to bring the car back tomorrow , the car was taken back using our own fuel and after some hours of checking it, the person who goes by the name Stovol who is a manager of the workshop, said that it's him who worked on the car and he did not damage anything of those rubbers. I requested cctv cameras and I was told that their cctv cameras are not working, I won't receive anything and they won't cover any rapairs of the damages. I escalated the matter to Haval SA customer care centre. I spoke with Raelene zacheus, whom registered my matter for further investigation, case ref no. :JK022196. After ups and downs with Raelene, Raelene escalated the matter and eventually the dealership agreed to pay 50% of 1 door's rubber lining with condition that it is fixed at their dealership, to same person who damaged it. I objected that he damaged two doors and I can't pay money on damages caused by them. Raelene sent an email, that in it stated that they can only that pay 50% out of good gesture of good will. Since to date Raelene and Stovol never bothered to repair the car. What surprised me is that, Raelene said as Haval SA, they can't enforce their Tzaneen dealership to conform with their standard of repairing a damage that is due to poor workmanship of a dealership since they are separate entity. On the final email received from Raelene that talked about 50% repairs of 1 door rubber lining at their own dealership, she included the following people: Stovol Pieterse, ccoetzee@motus.co.za and customercare1@gwm.co.za. I am so disappointed and hoping to get help that I need. I request GWM SA to resolve this issue. I am even scared to book the car for service again, as they may damage it further and refuse to fix their mistakes. Stovol Pieterse has no respect for customers, his response was of a bad attitude and disregard of customer satisfaction. I have emails showing that they acknowledge their mistakes but they just don't want to repair their poor workmanship, which is one of GWM SA standards. I am contactable on this number:0791555834. I am free to be contacted for further investigation on this matter. I have all pictures of the damages and emails showing communications of GWM SA consultant, myself and Dealership personnel( Stovol and others).
Helpful (0)
|Replies (0)LM
Lekeke M
1 reviews | Active since Jan 2020
11 Jan 2026, 18:18
Two doors rubber lining damages by dealership during service interval
I took the car for 15000km interval service plan at Motus Mercedes-Benz Tzaneen dealership a division of HAVAL SA on the 6th Nov 2025. After taken the vehicle, it was found that the technician(s) damaged rubber linings of both doors on the right hand side of the car. The dealer was contacted immediately and told us to bring the car back tomorrow , the car was taken back using our own fuel and after some hours of checking it, the person who goes by the name Stovol who is a manager of the workshop, said that it's him who worked on the car and he did not damage anything of those rubbers. I requested cctv cameras and I was told that their cctv cameras are not working, I won't receive anything and they won't cover any rapairs of the damages. I escalated the matter to Haval SA customer care centre. I spoke with Raelene zacheus, whom registered my matter for further investigation, case ref no. :JK022196. After ups and downs with Raelene, Raelene escalated the matter and eventually the dealership agreed to pay 50% of 1 door's rubber lining with condition that it is fixed at their dealership, to same person who damaged it. I objected that he damaged two doors and I can't pay money on damages caused by them. Raelene sent an email, that in it stated that they can only that pay 50% out of good gesture of good will. Since to date Raelene and Stovol never bothered to repair the car. What surprised me is that, Raelene said as Haval SA, they can't enforce their Tzaneen dealership to conform with their standard of repairing a damage that is due to poor workmanship of a dealership since they are separate entity. On the final email received from Raelene that talked about 50% repairs of 1 door rubber lining at their own dealership, she included the following people: Stovol Pieterse, ccoetzee@motus.co.za and customercare1@gwm.co.za. I am so disappointed and hoping to get help that I need. I request GWM SA to resolve this issue. I am even scared to book the car for service again, as they may damage it further and refuse to fix their mistakes. Stovol Pieterse has no respect for customers, his response was of a bad attitude and disregard of customer satisfaction. I have emails showing that they acknowledge their mistakes but they just don't want to repair their poor workmanship, which is one of GWM SA standards. I am contactable on this number:0791555834. I am free to be contacted for further investigation on this matter. I have all pictures of the damages and emails showing communications of GWM SA consultant, myself and Dealership personnel( Stovol and others).
0
Replies (0)PK
Prudence K
1 reviews | Active since Jan 2020
17 Aug 2025, 19:14
Formal Complaint Regarding Unresolved Brake Noise Issue and Poor Service Experience
I am writing to formally lodge a complaint regarding the ongoing brake noise issue with my Haval H6 GT, as well as the unsatisfactory service I have received from your Sandton dealership/service center. Despite multiple visits and repeated assurances from your team, the brake noise problem remains unresolved. This issue still persists and each attempt at resolution has either failed to address the root cause or resulted in temporary fixes that do not last. The noise is not only disruptive but raises serious concerns about the safety and reliability of the vehicle. In addition to the unresolved mechanical issue, I have experienced poor customer service throughout this process. These include: The sales consultant, Thabiso, from whom I purchased the vehicle, has provided no after-sales support. I arranged for the car to be assessed through him, but he failed to complete the booking. Upon arrival at the dealership, I was informed that my vehicle was not listed for service, which led to significant delays and my car being attended to only after all other scheduled vehicles. Delayed responses and lack of follow-up Inadequate explanations of the problem and proposed solutions Unprofessional conduct from service personnel. No driver to drop me off after i dropped the car in and when returning to collect the car. The service was exceptionally bad. Thanks, Prudence
Helpful (0)
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Prudence K
1 reviews | Active since Jan 2020
17 Aug 2025, 19:14
Formal Complaint Regarding Unresolved Brake Noise Issue and Poor Service Experience
I am writing to formally lodge a complaint regarding the ongoing brake noise issue with my Haval H6 GT, as well as the unsatisfactory service I have received from your Sandton dealership/service center. Despite multiple visits and repeated assurances from your team, the brake noise problem remains unresolved. This issue still persists and each attempt at resolution has either failed to address the root cause or resulted in temporary fixes that do not last. The noise is not only disruptive but raises serious concerns about the safety and reliability of the vehicle. In addition to the unresolved mechanical issue, I have experienced poor customer service throughout this process. These include: The sales consultant, Thabiso, from whom I purchased the vehicle, has provided no after-sales support. I arranged for the car to be assessed through him, but he failed to complete the booking. Upon arrival at the dealership, I was informed that my vehicle was not listed for service, which led to significant delays and my car being attended to only after all other scheduled vehicles. Delayed responses and lack of follow-up Inadequate explanations of the problem and proposed solutions Unprofessional conduct from service personnel. No driver to drop me off after i dropped the car in and when returning to collect the car. The service was exceptionally bad. Thanks, Prudence
0
Replies (0)IR
Ipfi R
1 reviews | Active since Jan 2020
9 May 2025, 13:33
Worst Service Ever!
Below is a message I sent to GWM/ Haval. “Subject: Urgent Assistance Required for My Haval Jolion Greetings, I need help with a situation regarding my 2023 Haval Jolion. I took my vehicle to Haval Vredenburg (Western Cape) on Monday, March 24, 2025, because I noticed a sound coming from the left tire, and I suspected there might be an issue with the suspension. However, I was informed that the problem actually stems from the gearbox. They mentioned that the gearbox had to be sent to Cape Town for evaluation by an engineer who will write a report, allowing the warranty to cover the repair costs. To this day, I still have not received my car back, and when I call to inquire about the status, they tell me that the gearbox is still in Cape Town. I have now been without my vehicle for almost two months, which is quite frustrating.” I sent the above message to GWM SA on X on Monday 5 May 2025, they got back to me the next day saying that I should provide them with my vehicle details and contact details, which I did. Today is Friday, 4 days later and no one has reached out to me.
Helpful (0)
|Replies (0)IR
Ipfi R
1 reviews | Active since Jan 2020
9 May 2025, 13:33
Worst Service Ever!
Below is a message I sent to GWM/ Haval. “Subject: Urgent Assistance Required for My Haval Jolion Greetings, I need help with a situation regarding my 2023 Haval Jolion. I took my vehicle to Haval Vredenburg (Western Cape) on Monday, March 24, 2025, because I noticed a sound coming from the left tire, and I suspected there might be an issue with the suspension. However, I was informed that the problem actually stems from the gearbox. They mentioned that the gearbox had to be sent to Cape Town for evaluation by an engineer who will write a report, allowing the warranty to cover the repair costs. To this day, I still have not received my car back, and when I call to inquire about the status, they tell me that the gearbox is still in Cape Town. I have now been without my vehicle for almost two months, which is quite frustrating.” I sent the above message to GWM SA on X on Monday 5 May 2025, they got back to me the next day saying that I should provide them with my vehicle details and contact details, which I did. Today is Friday, 4 days later and no one has reached out to me.
0
Replies (0)DB
D B
1 reviews | Active since Jan 2020
10 Apr 2025, 11:30
GWM Umhlanga - Anesh Naidoo
Good day My name is D**** B**** and within a space of less than 1 year I purchased 2 brand new cars from Anesh Naidoo at GWM/Haval Umhlanga. I know very often we take time out to lay complaints but I took time out from my busy schedule to type this compliment. When I walked into GWM/Haval last year with my husband, people around the dealership looked at us but nobody really assisted. Anesh had spotted us and immediately walked over with a warm smile to assist my husband and I. At the time we were looking for pre-owned so we were in the wrong department but he graciously chatted to us with a smile and pointed us to the right direction. After browsing, we decided that we would rather purchase a brand new vehicle so we headed back to Haval where we met Anesh again and proceeded to purchase a 2024 Haval Jolion 1.5 Luxury. This was my first car ever and Anesh made the entire process such a pleasant one. Throughout the process he kept me on the loop with all that was happening and made sure he met my timeframe requirements. His aftersales service was just as superb, he would answer my call and assist with any query I had. In November 2024, I looked at trading in the Jolion for another vehicle. Anesh explained the process and took us on a test drive. I was hesitant at the time due to various factors and decided to not go ahead (not related to NMI in any way). Fast forward to April 2025, my Jolion was about to turn a year old and we decided to trade it. From the beginning, Anesh kept us informed of the processes, we viewed the P300 and we fell in love. The test drive was amazing – better than the Ford Ranger XLT and better than the Nissan Navara! I immediately knew the P300 was for me and I expressed this to Anesh. He quickly began his paperwork because I wanted to take home my new P300 as soon as possible. Anesh listened to every little detail I spoke about. He was patient with me whilst I kept going back and forth between colours I liked and accessories that I wanted to add. He explained pros and cons given the type of business we are into (logistics) and made my decisions so much easier. GWM, what you guys have with Anesh is so rare. I have walked out of dealerships purely based on the service I received – or rather the lack of it. I can confirm, I am a GWM girl and I will always come back to you guys because Anesh and his service has made a special place in my heart. I don’t know if you guys do employee of the month or have any rewards systems in place but please look into this because in the world of sales, its intense but I would rather pay more at GWM and get great service than save money and get treated badly. To Anesh: THANK YOU for your amazing service. I hope you know what a big impact you have made in my life. I appreciate all your hard work and efforts and they never ever go unnoticed.
Helpful (0)
|Replies (0)DB
D B
1 reviews | Active since Jan 2020
10 Apr 2025, 11:30
GWM Umhlanga - Anesh Naidoo
Good day My name is D**** B**** and within a space of less than 1 year I purchased 2 brand new cars from Anesh Naidoo at GWM/Haval Umhlanga. I know very often we take time out to lay complaints but I took time out from my busy schedule to type this compliment. When I walked into GWM/Haval last year with my husband, people around the dealership looked at us but nobody really assisted. Anesh had spotted us and immediately walked over with a warm smile to assist my husband and I. At the time we were looking for pre-owned so we were in the wrong department but he graciously chatted to us with a smile and pointed us to the right direction. After browsing, we decided that we would rather purchase a brand new vehicle so we headed back to Haval where we met Anesh again and proceeded to purchase a 2024 Haval Jolion 1.5 Luxury. This was my first car ever and Anesh made the entire process such a pleasant one. Throughout the process he kept me on the loop with all that was happening and made sure he met my timeframe requirements. His aftersales service was just as superb, he would answer my call and assist with any query I had. In November 2024, I looked at trading in the Jolion for another vehicle. Anesh explained the process and took us on a test drive. I was hesitant at the time due to various factors and decided to not go ahead (not related to NMI in any way). Fast forward to April 2025, my Jolion was about to turn a year old and we decided to trade it. From the beginning, Anesh kept us informed of the processes, we viewed the P300 and we fell in love. The test drive was amazing – better than the Ford Ranger XLT and better than the Nissan Navara! I immediately knew the P300 was for me and I expressed this to Anesh. He quickly began his paperwork because I wanted to take home my new P300 as soon as possible. Anesh listened to every little detail I spoke about. He was patient with me whilst I kept going back and forth between colours I liked and accessories that I wanted to add. He explained pros and cons given the type of business we are into (logistics) and made my decisions so much easier. GWM, what you guys have with Anesh is so rare. I have walked out of dealerships purely based on the service I received – or rather the lack of it. I can confirm, I am a GWM girl and I will always come back to you guys because Anesh and his service has made a special place in my heart. I don’t know if you guys do employee of the month or have any rewards systems in place but please look into this because in the world of sales, its intense but I would rather pay more at GWM and get great service than save money and get treated badly. To Anesh: THANK YOU for your amazing service. I hope you know what a big impact you have made in my life. I appreciate all your hard work and efforts and they never ever go unnoticed.
0
Replies (0)MH
Marius H
1 reviews | Active since Jan 2020
22 Mar 2025, 16:58
Terrible build quality
In 2023 I Bought a brand new Haval h6 GT, just 2 years later and 21000km on the clock the front shocks have a fault and the dealership was not able to assist to resolve this matter. Makes for very questionable build quality
Helpful (0)
|Replies (0)MH
Marius H
1 reviews | Active since Jan 2020
22 Mar 2025, 16:58
Terrible build quality
In 2023 I Bought a brand new Haval h6 GT, just 2 years later and 21000km on the clock the front shocks have a fault and the dealership was not able to assist to resolve this matter. Makes for very questionable build quality
0
Replies (0)