LM
Lekeke M
Active since Oct 2017
8
Reviews
0
Industries
Reviews
8 reviews3 months ago
Two doors window Rubber lining damages by the Dealership employee
took the car for 15000km interval service plan at Motus Mercedes-Benz Tzaneen dealership a division of HAVAL SA on the 6th Nov 2025. After taken the vehicle, it was found that the technician(s) damaged rubber linings of both doors on the right hand side of the car. The dealer was contacted immediately and told us to bring the car back tomorrow , the car was taken back using our own fuel and after some hours of checking it, the person who goes by the name Stovol who is a manager of the workshop, said that it's him who worked on the car and he did not damage anything of those rubbers. I requested cctv cameras and I was told that their cctv cameras are not working, I won't receive anything and they won't cover any rapairs of the damages. I escalated the matter to Haval SA customer care centre. I spoke with Raelene zacheus, whom registered my matter for further investigation, case ref no. :JK022196. After ups and downs with Raelene, Raelene escalated the matter and eventually the dealership agreed to pay 50% of 1 door's rubber lining with condition that it is fixed at their dealership, to same person who damaged it. I objected that he damaged two doors and I can't pay money on damages caused by them. Raelene sent an email, that in it stated that they can only that pay 50% out of good gesture of good will. Since to date Raelene and Stovol never bothered to repair the car. What surprised me is that, Raelene said as Haval SA, they can't enforce their Tzaneen dealership to conform with their standard of repairing a damage that is due to poor workmanship of a dealership since they are separate entity. On the final email received from Raelene that talked about 50% repairs of 1 door rubber lining at their own dealership, she included the following people: Stovol Pieterse, C Coetzee and Erica Johnson. I am so disappointed and hoping to get help that I need. I request GWM SA to resolve this issue. I am even scared to book the car for service again, as they may damage it further and refuse to fix their mistakes. Stovol Pieterse has no respect for customers, his response was of a bad attitude and disregard of customer satisfaction. I have emails showing that they acknowledge their mistakes but they just don't want to repair their poor workmanship, which is one of GWM SA standards.
0 replies
3 months ago
Two doors rubber lining damages by dealership during service interval
I took the car for 15000km interval service plan at Motus Mercedes-Benz Tzaneen dealership a division of HAVAL SA on the 6th Nov 2025. After taken the vehicle, it was found that the technician(s) damaged rubber linings of both doors on the right hand side of the car. The dealer was contacted immediately and told us to bring the car back tomorrow , the car was taken back using our own fuel and after some hours of checking it, the person who goes by the name Stovol who is a manager of the workshop, said that it's him who worked on the car and he did not damage anything of those rubbers. I requested cctv cameras and I was told that their cctv cameras are not working, I won't receive anything and they won't cover any rapairs of the damages. I escalated the matter to Haval SA customer care centre. I spoke with Raelene zacheus, whom registered my matter for further investigation, case ref no. :JK022196. After ups and downs with Raelene, Raelene escalated the matter and eventually the dealership agreed to pay 50% of 1 door's rubber lining with condition that it is fixed at their dealership, to same person who damaged it. I objected that he damaged two doors and I can't pay money on damages caused by them. Raelene sent an email, that in it stated that they can only that pay 50% out of good gesture of good will. Since to date Raelene and Stovol never bothered to repair the car. What surprised me is that, Raelene said as Haval SA, they can't enforce their Tzaneen dealership to conform with their standard of repairing a damage that is due to poor workmanship of a dealership since they are separate entity. On the final email received from Raelene that talked about 50% repairs of 1 door rubber lining at their own dealership, she included the following people: Stovol Pieterse, ccoetzee@motus.co.za and customercare1@gwm.co.za. I am so disappointed and hoping to get help that I need. I request GWM SA to resolve this issue. I am even scared to book the car for service again, as they may damage it further and refuse to fix their mistakes. Stovol Pieterse has no respect for customers, his response was of a bad attitude and disregard of customer satisfaction. I have emails showing that they acknowledge their mistakes but they just don't want to repair their poor workmanship, which is one of GWM SA standards. I am contactable on this number:0791555834. I am free to be contacted for further investigation on this matter. I have all pictures of the damages and emails showing communications of GWM SA consultant, myself and Dealership personnel( Stovol and others).
0 replies
49 months ago
Vehicle poor servicing
I took my car for routine vehicle service on the 26 January 2022 after I booked with the company on the 21 January 2022. I also requested that both front brake pads be changed. They did change them so badly by poorly fasten the right front wheel. when I came out of their workshop , i heard funny noise on the right front wheel i drive, i then thought may be its suspension issue which i will have to take it for check up. Not knowing that the wheel bolts are loose together with caliper bolts. strangely the car started to increase in giving click-click noise, i then took the car for check ups- it was found that the caliper is loose with loose fastened bolts and finished caliper bolts threads. i had to buy another caliper as this one was already damaged. the root cause of this problem was poor fastening of caliper and wheel bolts. I still have to work on the car to check more damage it has caused to the wheel. this is the Job card number: 52441 of the guy who worked on the guy that day. I would like the company to look into this technician who acted like a Bush Mechanic. The technician compromised my safety and I am so embarrassed on his service. He gambled with my life. Thanks
0 replies
68 months ago
A COMPLAIN ABOUT DAMAGED LG 4 SMARTPHONE
I re-write this issue again after have not received any reply from Foschini Group, I have Markham account. below is my story: I bought an LG4 smart phone via online purchase in November 2018. The phone had LG 2 year warranty. The phone worked well until early March 2020 just before national Covid-19 lockdown. The phone just stopped working without falling or coming in contact with water, or hit a hard surface or anything to do with negligence. I then called online shopping support, who then advised me to submit my phone to any Foschini retailer , who will then submit my phone to LG repairer. I took the phone to Foschini shop in kuruman( Tel: **********) somewhere around May 2020, If I remember well. On the 12 June 2020 I received a call from Voda dealers in Kimberly, who told me that they have my phone which they have received from Foschini shop in Kuruman mall. In that same day I received a call and email from their technician, who go by the name of Charl Labuschagne saying that he has checked my phone and it is damaged by water so its negligence and they won't fix it unless I pay a cash of about R6900.00. I then questioned their investigations since the phone was never in contact with water, he then told me that he can't be able to know if water monitor malfunction or not since he is not a manufacturer so He will return the phone to Kuruman. In about 2 weeks later, I received a call from foschini in Kuruman mall, that I must come and take my phone, which I refused and told them that they must take my phone to LG repairers. I was then told that they never dealt with such a matter before. I called the online group on the 23 June 2020, to lay a complain. I was given this reference number: RM241666. Since I laid the complain, I had been taken back and fourth by Online and customer care agents. I made several follow ups, Dates: 24/7/2020, 10/7/20, 3/8/2020, 04/9/2020,,, but with no reasonable answer. I spoke with Wesley on the 10/7/20, Peal on the 3/8/20 who told me that an arrangement will be made to submit phone to LG repairer, But still I have not received any call since the 3rd of August. I can't even remember names of other agents I have spoken to. Today( 4 September 2020) I spoke with Chrisalda who did not have an answer for me, She just referred me to online agents who also did not have a conclusion on this matter but only to tell me that they have sent email to Hi-Online and they have been giving me same answer several times. My phone order number was: P**********55. My phone still in Foschini shop in Kuruman. Can management of Foschini Group to sort out this issue in a good manner, just like how I had been paying them well? Thank you in advance
0 replies
68 months ago
A COMPLAIN ABOUT LG 4 DAMAGED SMARTPHONE
I bought an LG4 smart phone via online purchase in November 2018. The phone had LG 2 year warranty. The phone worked well until early March 2020 just before national Covid-19 lockdown. The phone just stopped working without falling or coming in contact with water, or hit a hard surface or anything to do with negligence. I then called online shopping support, who then advised me to submit my phone to any Foschini retailer , who will then submit my phone to LG repairer. I took the phone to Foschini shop in kuruman( Tel: 053 712 0593) somewhere around May 2020, If I remember well. On the 12 June 2020 I received a call from Voda dealers in Kimberly, who told me that they have my phone which they have received from Foschini shop in Kuruman mall. In that same day I received a call and email from their technician, who go by the name of Charl Labuschagne saying that he has checked my phone and it is damaged by water so its negligence and they won't fix it unless I pay a cash of about R6900.00. I then questioned their investigations since the phone was never in contact with water, he then told me that he can't be able to know if water monitor malfunction or not since he is not a manufacturer so He will return the phone to Kuruman. In about 2 weeks later, I received a call from foschini in Kuruman mall, that I must come and take my phone, which I refused and told them that they must take my phone to LG repairers. I was then told that they never dealt with such a matter before. I called the online group on the 23 June 2020, to lay a complain. I was given this reference number: RM241666. Since I laid the complain, I had been taken back and fourth by Online and customer care agents. I made several follow ups, Dates: 24/7/2020, 10/7/20, 3/8/2020, 04/9/2020,,, but with no reasonable answer. I spoke with Wesley on the 10/7/20, Peal on the 3/8/20 who told me that an arrangement will be made to submit phone to LG repairer, But still I have not received any call since the 3rd of August. I can't even remember names of other agents I have spoken to. Today( 4 September 2020) I spoke with Chrisalda who did not have an answer for me, She just referred me to online agents who also did not have a conclusion on this matter but only to tell me that they have sent email to Hi-Online and they have been giving me same answer several times. My phone order number was: P249411455. My phone still in Foschini shop in Kuruman. Can management of Foschini Group to sort out this issue in a good manner, just like how I had been paying them well? Thank you in advance
0 replies
70 months ago
POOR SERVICE
I had a bad experience with their Kuruman branch, I received a call from a person who had my parcel with, it was around 8h00 in the morning when I get a call from him. He told me that he is in my area so I then told him where he could find me, after 30minutes I returned a call looking to find out his whereabouts. His phone kept on ringing. I called Kuruman branch looking to find out if he is still coming or not, the lady I found on this number phone ( 0834699636) was very rude, she said to me that her husband went to underground so when I asked at what time the person will come out of underground she then hanged the phone. I then tried to request assistance from Bloemfontein branch which also did nothing. The delivery guy then gave me a call again at around 14h00, who was so rude he did not even bother to listen to know where I am, I had to run around to find him. If I had no car I was gonna be left without my parcel, the way he was so impatient.
0 replies
93 months ago
Continuous wrong debit of my cancelled contract
On the 12th July 2018 I told Cell C about the wrong package that I was given by their employedle. Who gave me a wrong network coverage package at my area without even advising or checking if it will be useable. The cancellation department told me that the contract will be inactive as on the 12th August 2018 as it must be given 30days notice. As I speak to you today is 15th August 2018 the contract still existing. They again debited me R309.10 on the 31 July 2018 which I disputed it, but they refused to give it back to me. I then reversed my money through my bank, after that they redebited it on the 15th August 2018. They redebited amount of R309.10. When I ask why they do it, They say my contract still exist. But I did cancel and dispute my wrong network coverage contract. And all the consultants I consultant they were so rude and inhuman towards me. I am so disappointed with your company for continuing debiting my money on a package that they know they were wrong in the first place.
212 replies
104 months ago
15/07/17 EDGARS JOHANNESBURG PAYMENT VIA MY BANK CARD DISPUTE
Hello, I have written several emails to ********** but having non of their consultants interested in resolving my dispute. I did also made several calls to their call centre in which massages were sent to them and several reference calls were given to me, but still they did not call me back; my last call's reference number: ********** 0736/GO. They did not even take care on whether I used my own money to call them. At the biginning of the dispute I communicated with chris maluleke, and Mmamosa Witbooi via emails but they never given me any conclusion, instead they avoided my emails. On the 9 September 2017 I tried talking to Capitec branch in Tzaneen mall which told me that there was nothing they could do I must just talk to edgars. THANK YOU
175 replies
Review Distribution
5 Star
1 (12.5%)
4 Star
0 (0%)
3 Star
1 (12.5%)
2 Star
2 (25%)
1 Star
4 (50%)