Spare keys and plates poor service: Awaiting spare keys

Purchased a 2019 Tiguan from GWM/Haval Toti early December and I had to drive for almost 4 weeks with an expired permit until they finally gave me the disk and plates on the 23 of Jan.

They gave me a car without a spare key, and now everytime I text and call, their sales person (Candy) ignores me. I was instructed to do a quote for the key at vw and sent it but still I'm being ignored.