Two doors rubber lining damages by dealership during service interval

I took the car for 15000km interval service plan at Motus Mercedes-Benz Tzaneen dealership a division of HAVAL SA on the 6th Nov 2025. After taken the vehicle, it was found that the technician(s) damaged rubber linings of both doors on the right hand side of the car. The dealer was contacted immediately and told us to bring the car back tomorrow , the car was taken back using our own fuel and after some hours of checking it, the person who goes by the name Stovol who is a manager of the workshop, said that it's him who worked on the car and he did not damage anything of those rubbers. I requested cctv cameras and I was told that their cctv cameras are not working, I won't receive anything and they won't cover any rapairs of the damages. I escalated the matter to Haval SA customer care centre. I spoke with Raelene zacheus, whom registered my matter for further investigation, case ref no. :JK022196. After ups and downs with Raelene, Raelene escalated the matter and eventually the dealership agreed to pay 50% of 1 door's rubber lining with condition that it is fixed at their dealership, to same person who damaged it. I objected that he damaged two doors and I can't pay money on damages caused by them. Raelene sent an email, that in it stated that they can only that pay 50% out of good gesture of good will. Since to date Raelene and Stovol never bothered to repair the car. What surprised me is that, Raelene said as Haval SA, they can't enforce their Tzaneen dealership to conform with their standard of repairing a damage that is due to poor workmanship of a dealership since they are separate entity. On the final email received from Raelene that talked about 50% repairs of 1 door rubber lining at their own dealership, she included the following people: Stovol Pieterse, ccoetzee@motus.co.za and customercare1@gwm.co.za. I am so disappointed and hoping to get help that I need. I request GWM SA to resolve this issue. I am even scared to book the car for service again, as they may damage it further and refuse to fix their mistakes. Stovol Pieterse has no respect for customers, his response was of a bad attitude and disregard of customer satisfaction. I have emails showing that they acknowledge their mistakes but they just don't want to repair their poor workmanship, which is one of GWM SA standards.

I am contactable on this number:0791555834. I am free to be contacted for further investigation on this matter. I have all pictures of the damages and emails showing communications of GWM SA consultant, myself and Dealership personnel( Stovol and others).