Worst Service Ever!

Below is a message I sent to GWM/ Haval. “Subject: Urgent Assistance Required for My Haval Jolion Greetings, I need help with a situation regarding my 2023 Haval Jolion. I took my vehicle to Haval Vredenburg (Western Cape) on Monday, March 24, 2025, because I noticed a sound coming from the left tire, and I suspected there might be an issue with the suspension.

However, I was informed that the problem actually stems from the gearbox. They mentioned that the gearbox had to be sent to Cape Town for evaluation by an engineer who will write a report, allowing the warranty to cover the repair costs.

To this day, I still have not received my car back, and when I call to inquire about the status, they tell me that the gearbox is still in Cape Town. I have now been without my vehicle for almost two months, which is quite frustrating.”

I sent the above message to GWM SA on X on Monday 5 May 2025, they got back to me the next day saying that I should provide them with my vehicle details and contact details, which I did. Today is Friday, 4 days later and no one has reached out to me.