Communication goes a long way

Never is a long time, but never again. We booked a Bakkie for a one-day repair job. Constant follow-up in the afternoon to see when and if we can pick it up. Spoke to George who always (every time I phoned) hands the phone to the next person, with no interest in assisting. Brandon at the service desk, who refuses to speak to me (yes, we could hear all background communication over the phone) says he is in a meeting with the boss and promises to phone us first thing in the morning. Never happens. I got hold of George again the next day, just to again be handed over, this time to Hannes who is willing to assist. Hannes then told me that they haven't started with the bakkie and blamed load-shedding. I informed Hayes that I will be picking up the bakkie and that I simply don't trust them to do a half-decent job after poor service, misinformation, overhearing disrespectful discussions on the phone, nonchalant attitude and non-communication from day one. Asked that the boss phones me back, receptionist 'can't' give the number out and promised the boss, Walter Hayes will phone me back. Again asked Walter to phone us when the bakkie was picked up. Still waiting on that call. You are probably better off paying a few rands more at a reputable dealer.