*********** staff

I went to the resort for the Easter weekend, we had. Picnic by the river and I forgot my shades there. Sunday morning when we went for breakfast and I enquired about them and they confirmed that they saw them.. to my surprise it took them looking for them and they never got them… I was told they are calling the staff that was working that shift and all their phones were off 👀👀👀… are we being serviced by *******???? The manager then said I should leave my details they will contact me , it’s Thursday today no call from them non whatsoever, I followed up yesterday and they said they will get back to me at2 . That also didn’t happen , followed up again today and was told they are will revert back waiting on the manager … what kind of service is this?? Very disappointed in the place and will never go back there