Horrible Service, Greedy, Harassment & Poor Course Material

I wanted to sign a friend up for a Holistic Massage course but wasn’t able to pay immediately. There was a 60% off (R1999) special running at the time for the Holistoc Massage course. I was told that if I pay in a few days that I will still qualify for the special. There was no specials for the next month posted yet so I really wanted the deal. Sadly I wasn’t able to get the money together at the time, but assured Bronwyn that I will be paying as soon as I was able to and she seemed fine.

Then out of the blue my friend thanked me as he received the course materials via courier. I was puzzled because I had not made payment. Seems like they dispatched the materials without receiving payment which was very kind of them because my friend could start studying so long whist I tried to get the money together to pay for the course.

Lately Bronwyn has been borderline harassing me daily via WhatsApp. She seems to think they money grows on trees. She clearly made a mistake by sending course material without receiving payment and now has to account for the money, but she has absolutely no customer service skills whatsoever.

I would also like to add they the course material is shoddy and substandard. Badly printed and illustrations all in black in white. Added to the mix is a DVD which one is supposed to do what with!? I asked all my friend and nobody has DVD players anymore. It’s 2021.

Today she demanded proof of payment and threatened me with the small claims court if she didn’t receive proof of payment by tomorrow. She then also had the audacity to send me another invoice for R4999 (original Holistic Massage price) when their current special is R3999 for any two massage courses and keeping in mind that I signed up at R1999 for 1 course.

What a ****** audacity and a joke! At no point was a new price discussed or even a payment plan as I saw tonight they advertise on their website.

If you think you’re getting any money out of me after all this! Also, good luck with the Small Claims Court! You can arrange via email with me to have the sub standard course material collected.