zone fitness

Zone fitness sales staff selling contracts on special and one is unable, not just myself ,others too, to book sessions. Their processes are filled with shady booking for the same people during the week. The management do not respond. The sales consultant do not feed back & the whole experience especially during lockdown has been unpleasant and completely unsatisfactory. They also refuse to refund after promising to refund the deposit to an unemployed client . Numerous follow ups done to no avail. Please assist . Thank you