Bad customer service and they are not reachable

This service provider is the worst. Don’t join this health insurance, the customer service sucks. It’s been 3 weeks trying to get a hold of them just to get direction on how I get authorisation for optometry consultation. Their what’s app platform leaves you hanging for weeks, promising to be putting you through an agent but that never happens. They debit your account monthly but cannot deliver any service on time. Run