BZ
bongekile Z
Active since Apr 2015
33
Reviews
0
Industries
Reviews
33 reviews2 months ago
Supersonic sucks I regret leaving Mweb
Paying for 50/25mbps but only getting less than 5mbps download and less than 5mbps upload
0 replies
3 months ago
No public toilet at shell Lenasia
Shell garage 72 gardens in LENASIA has no public toilet and the manager turned me back while I was pressed after pouring petrol. This is not on. We use the services and pay but there’s no toilet for the public and that’s *******. Do not use that she’ll garage that don’t value our loyalty
0 replies
4 months ago
Noluthando was absolutely outstanding and delivered every promise she made
Noluthando was absolutely outstanding and delivered every promise she made. I’m happy with her service and help
53 replies
5 months ago
Bad customer service and they are not reachable
This service provider is the worst. Don’t join this health insurance, the customer service sucks. It’s been 3 weeks trying to get a hold of them just to get direction on how I get authorisation for optometry consultation. Their what’s app platform leaves you hanging for weeks, promising to be putting you through an agent but that never happens. They debit your account monthly but cannot deliver any service on time. Run
0 replies
9 months ago
Thembakazi Mbalane was very helpful, and I didn’t have to go back and forth to get my query resolved
Thembakazi Mbalane was very helpful, and I didn’t have to go back and forth to get my query resolved . Thanks for the grate service and to helpful and professional agent
53 replies
11 months ago
Thanks for a great service, I’ve never received such attention after joining a service provider
Thanks for a great service, I’ve never received such attention after joining a service provider. My assistant was patient and excellent on explaining everything to me and how to use my virtual card. I was stuck on how to download the app and I didn’t even have to call to get assistance, instead I was called by Momentum. I applaud this service. Thanks a million 😇🙏🏽
58 replies
18 months ago
Still no reply/call or after a week, that indicates when I should expect my funds
Poor Service and no client access to customer service I lodged my claim the claim on the 13th of Sep 2024 via online and the status was past verification and registered, but the claim has been stuck on tax application since that date. What makes me furious is that AF provides what's app number as an alternative and when you get there, they have de-activated their what's app channel due to the claims traffic. Ten why even offer the number as an alternative contact? Then they offer the 0860-contact number for two pot queries but when you call the reply system apologizes for not being able to take your call due to the call traffic and volume of claims they are receiving. All contact channels offered do not work!!!!!Then they finally emailed me on the 27th of Sep 2024 asking for ID, proof of baking details and marriage certificate. I sent those to the sender, AFadmin email and AFInfo email, 3 consecutive days and till today no one has rep****. I find it so disappointing that an institution we trust with our most important future investment, fails on a basic service such as customer service. Now I wonder if our monies are safe. AF knew about the two-pot claims way back and in good time, but they failed to prepare and plan properly for the traffic of claims that they should have anticipated to avoid such inconvenience. I think we might have to ask our employers to relook selecting AF as our trusted provident fund service provider. This is totally unacceptable. All we need is feedback, not silence and no access to customer service on all channels provided. The website claim page is useless, there's nowhere to lodge a complaint if your claim is stuck on one stage for decades. Worst part people I know have claimed after me, have received their money and that infuriates me more. I am still saying I will ask my employer to look into finding a better and trusted administrator for my provident fund.
53 replies
19 months ago
Poor Service and no client access to customer service
I lodged my claim the claim on the 13th of Sep 2024 via online and the status was past verification and registered, but the claim has been stuck on tax application since that date. What makes me furious is that AF provides what's app number as an alternative and when you get there, they have de-activated their what's app channel due to the claims traffic. Ten why even offer the number as an alternative contact? Then they offer the 0860-contact number for two pot queries but when you call the reply system apologizes for not being able to take your call due to the call traffic and volume of claims they are receiving. All contact channels offered do not work!!!!!Then they finally emailed me on the 27th of Sep 2024 asking for ID, proof of baking details and marriage certificate. I sent those to the sender, AFadmin email and AFInfo email, 3 consecutive days and till today no one has rep****. I find it so disappointing that an institution we trust with our most important future investment, fails on a basic service such as customer service. Now I wonder if our monies are safe. AF knew about the two-pot claims way back and in good time, but they failed to prepare and plan properly for the traffic of claims that they should have anticipated to avoid such inconvenience. I think we might have to ask our employers to relook selecting AF as our trusted provident fund service provider. This is totally unacceptable. All we need is feedback, not silence and no access to customer service on all channels provided. The website claim page is useless, there's nowhere to lodge a complaint if your claim is stuck on one stage for decades. Worst part people I know have claimed after me, have received their money and that infuriates me more. I am still saying I will ask my employer to look into finding a better and trusted administrator for my provident fund.
106 replies
25 months ago
Rutendo Adelaide helped me a lot at the oddest hours of the day
Rutendo Adelaide helped me a lot at the oddest hours of the day. She made sure I understood how to load claims to enable me to be able to load money onto my card and loaded funds on my behalf for the gp consultation. It was excellent service 👌
53 replies
26 months ago
It was quick, the temp card delivery only took 2 days to get delivered to me
It was quick, the temp card delivery only took 2 days to get delivered to me. To reset my temp card pin on the app was also quick via what’s app portal. My refund email confirmation has been sent to confirm that the refund was already processed. Quite effective customer service 🙏🏽🙏🏽
0 replies
Review Distribution
5 Star
10 (30.303030303030305%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (3.0303030303030303%)
1 Star
22 (66.66666666666667%)