HEALTHWISE SOUTH AFRICA IS A ****

Good day - NO IT IS NOT A GOOD DAY. 2 MONTHS LATER, AND I STILL HJAVE NOT RECEIVED MY ORDER FROM HEALTHWISE SOUTH AFRICA.

I was advised that the parcel is at Courier Guy, with the tracking app. Phoned Courier Guy, both Walmer Park and Figtree. Neither of them have the parcel, and do not have anything on my name, email address, definitely not the tracking number I was given. I am totally and absolutely disgusted with the lack of information as to where my parcel may be. The only other thing that I have is an ORDER number Order number 10251, having purchased in good faith. If this is not yourselves then please note that your face book and other options have been hacked - at my expense. I am a retired woman of 69, with a husband of 78, and have relatives who both have dementia who I have to assist, so I cannot afford the loss of R1000. Please return my money.

Regards Moyra

Shipping method Express Delivery with The Courier Guy – Insured + Priority Dispatch Track DLSP6495421467562329 Delivered ( 32 days) ZA 2026-02-16T10:57:00+02:00 At Office , In Delivery Office Track Information Last Track Number：Last shipping line：Packet Status：DeliveredShipping days：32 At Office , In Delivery Office 2026-02-16T10:57:00+02:00Request Latest At Office, First Notification to recipient 2026-02-16T10:52:00+02:00 In Transit, Dispatched 2026-02-13T11:35:00+02:00 In Transit, Receive item at sorting centre 2026-02-12T10:49:00+02:00 In Transit, Dispatched 2026-01-27T11:06:00+02:00 In Transit, Returned from Customs 2026-01-26T10:59:00+02:00 Held In customs, Item sent to Customs 2026-01-15T02:57:00+02:00 In Transit, Incoming International 2026-01-15T02:40:00+02:00 Shipment information received. 2025-12-23 00:32:16 Shipment processing at facility. 2025-12-17 10:53:39

Healthwise South Africa Tue 24 Feb, 12:32 (1 day ago) to me

Dear Moyra,

Thank you for reaching out to us regarding your parcel. I sincerely apologize for the distress and inconvenience this situation has caused you, especially considering your circumstances.

I understand that you have been in contact with Courier Guy and have not received the assistance you need. Given the tracking information you provided, it appears that the parcel has been marked as delivered, but it is concerning that neither of the locations you contacted has any record of it.

To help resolve this issue, I recommend that you coordinate with your local post office as they may have additional information regarding the delivery status of your parcel. They can sometimes provide insights that courier services may not have readily available.

Additionally, please ensure that you have your order number (10251) and tracking number (DLSP6495421467562329) on hand when you reach out to them, as this will help facilitate the inquiry.

If you continue to experience difficulties or if you believe that your parcel has indeed been lost, please do not hesitate to contact us again. We are committed to assisting you and ensuring that your concerns are addressed promptly.

Thank you for your understanding and patience in this matter.

Best regards, Angelica Healthwise South Africa

MoB What do you want <mointhehage@gmail.com> 12:19 (23 minutes ago) to Healthwise

Angelica, i paid for my parcel to be sent to me and it was insured as well. Courier guys do not have such long nnumbers. I think you ar a bunch of ****** so do read about it later today on facebook. if you had any consideration for uour CLIENTS/CUSTOMERS, you would try and find the parcel yourselves. It is now more than TWO MONTHS SINCE I PAID, and you and your business have done NITHING TO ASSIST ME YO HIND MY PARCELor refund me.

Moyra Buchanan